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Introducing the 2007 InfoWorld Bossies Not too long ago, open source meant starving developers; scant documentation; an ugly, outdated Web site; and software that lived in perpetual beta. Now open source software is becoming big business. “Now hiring” is a common sight on project home pages, and .org and SourceForge sites that used to point straight to source code archives are redirected to .com URLs that celebrate the commercial success of what started out as collaborations among unpaid coders of like mind. High-fidelity VoIP Not so long ago, I wrote an article on Asterisk and open source VoIP in general. In my discussion with Mark Spencer, the founder of Digium and the Asterisk project, he recommended Polycom as the phone vendor he would choose for an Asterisk deployment. In the same article, I profiled Summer Bay Resorts, which runs Asterisk across multiple call centers and hundreds of agents, all with Polycom phones. You might think Polycom is onto something.  July 23, 3:00 a.m. PDT Microsoft gets into VoIP ... and confuses us Impenetrable questions I've been pondering: The difference between acute dyslexia and the way Linux programmers name their software. How Apple Store sales personnel differ from those at the Clearasil human testing lab. Whether the proliferation of Law & Order: X and Ebola virus outbreaks are somehow connected. The difference between Office Communications Server and Microsoft Response Point. March 28, 3:00 a.m. PST 2006 Year in Reviews: Networking After most of the vendors declined our invitation to a WAN shootout last year, we settled for a series of standalone reviews of WAN accelerators this year. As usual, Riverbed’s Steelhead shined -- so did products from Silver Peak, Blue Coat, and Cisco Systems, though they still swam in Steelhead’s wake. Perhaps competition will be stiff enough for a comparative test in 2007. Stay tuned. December 18, 3:00 a.m. PST Cisco opens R&D center in west of Ireland Cisco Systems Inc. will open a research center in Ireland to develop unified communications products. November 22, 8:21 a.m. PST Cisco banking on collaboration tools Triple plays are rare in baseball. But Cisco Systems CEO John Chambers plans to do one better Wednesday by promising to pull off a "quadruple play" in the networking business: incorporating data, voice, video, and mobile capabilities across its product lines. September 11, 3:00 a.m. PDT Chambers to become Cisco chairman John Chambers, who has run Cisco Systems Inc. as president and chief executive officer (CEO) since 1995, will become chairman in November while remaining CEO, the dominant networking vendor announced Thursday. June 8, 11:38 a.m. PDT Fonality packs Asterisk PBX in a box When I looked at the open source Digium Asterisk PBX last year, one of things I noted is that implementation can be difficult, and that it would probably be necessary to call in an expert to set up an Asterisk phone system. Fonality aims to change all of that with its pre-installed, pre-configured PBXtra. May 11, 3:00 a.m. PDT Amid massive renovation, Nortel eyes spin offs Nortel Networks Corp. will closely examine all of its product categories and consider dropping out or seeking a partnership or joint venture anywhere it doesn't hold or forecast a 20 percent market share or better, President and Chief Executive Officer Mike Zafirovski said Thursday. April 7, 9:48 a.m. PDT Cisco appoints ex-MCI chief Capellas to board Cisco Systems Inc. has appointed Michael Capellas, former president and chief executive officer of MCI Inc., to its board of directors, the computer networking company said Tuesday. February 1, 4:42 a.m. PST Easy management makes ShoreTel IP PBX a delight One thought kept running through my mind while I tested the ShoreTel 6 phone system: “This is too easy.” Surely, I thought, there must be a point at which the ShoreTel PBX becomes a pain in the neck. I thought wrong. January 5, 3:00 a.m. PST Traffic optimization takes center stage in networking show In many ways, 2005 was a "so what?" year for networking. After all, anyone who expected major breakthroughs on a number of key issues ended the year sorely disappointed. There's been little progress on IPv6 adoption, the United States is still claiming it owns the Internet, wireless networking made little progress on fronts political or technical, and IP telephony remains hot -- though whether VoIP's future lies in hardware, software, or both is still a topic that will drive a conference panel, or three, for years. January 2, 3:00 a.m. PST Juniper sues over message-board posts Juniper Networks Inc. is suing 10 unnamed defendants over comments posted to a networking news message board that Juniper charges are libelous. December 22, 4:27 a.m. PST Beyond interactive voice response I like to say that human beings are the exception handlers for all automated workflows. But, as those of us who endure automated customer service know only too well, human exception handlers are getting harder and harder to find. So a couple of months ago, when my wife forwarded me a link to a list of IVR (interactive voice response) cheats -- that is, ways to short-circuit voice menus and get directly to human agents -- I had a hunch this idea would sprout legs. December 7, 3:00 a.m. PST > Networking > Media networking |
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