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How to avoid jobs ripe for outsourcing It’s not enough to be a hot code jockey anymore. There are thousands in India and China -- not to mention U.S.-based outsourcers -- just waiting to take your job. Analysts urge caution as consumer devices enter workplace IT security professionals need to take steps to properly manage how employee-owned consumer devices are used in the workplace, analysts warned at Gartner's IT security summit in London this week. September 20, 8:12 a.m. PDT Centralizing IT gives rise to bureaucracy When you're having problems with your enterprise laptop or workstation, who do you call? Is your IT staff just down the hall, or are they on the other side of the globe?  September 17, 3:00 a.m. PDT Wipro expands its outsourcing services into Mexico Indian outsourcer Wipro has opened a software development facility in Monterrey, Mexico, to offer services to clients in North America and Latin America in the same time zone and geographical proximity. September 11, 8:17 a.m. PDT Indian outsourcers focus on reuse Up against competition for markets and for hiring staff, Indian software outsourcers are focusing on building reusable software that automates specific business processes. These software components can in turn be used across a number of clients, saving costs, and time. August 29, 5:07 a.m. PDT IBM sets up infrastructure services operation in India for SMBs IBM has set up a services delivery operation in India that will focus on infrastructure services to its clients worldwide. August 23, 5:48 a.m. PDT Infosys sets up Mexico operation Indian outsourcer Infosys Technologies has established an IT services and BPO (business process outsourcing) operation in Monterrey, Mexico, in line with the strategy of many Indian outsourcers to deliver services to customers from locales in nearby time zones as well as offshore from India. August 21, 8:49 a.m. PDT Open-source developers face H1-B visa puzzle According to a July 2007 survey by Gartner Group of 225 U.S.-based organizations, 66 percent projected some level of increase in IT staff looking 12 months forward. This is up from 61 percent in 2006. The H1-B visa program, which allows U.S. firms to petition for workers from abroad, has been one avenue of meeting this demand. But the number of positions needing to be filled is seemingly way greater than the allowable quota imposed by Congress. August 21, 8:30 a.m. PDT Pundits on parade: What’s next in tech You’ve heard of Christmas in July, that classic advertising gimmick designed to lure shoppers into stores despite the oppressive heat and humidity. We’ll, we’ve got New Year’s in August, which invites you to stay indoors and read “The next big things in IT” -- 15 predictions about the future of technology. August 20, 3:00 a.m. PDT Troubled Pakistan aims for a larger share of outsourcing Pakistan, which has been affected by Islamic extremist violence and civil unrest against the current government, is trying hard to compete for a share of the offshore outsourcing business. August 17, 9:15 a.m. PDT Reuters inks $1 billion deal to outsource global IT ops to Fujitsu News and financial services company Reuters will outsource almost its entire internal IT operations to Fujitsu under a 10-year deal valued at £500 million ($1 billion). August 16, 6:16 a.m. PDT Scotland aims to attract Indian outsourcers Scotland aims to get Indian outsourcers to set up call centers and business process outsourcing (BPO) centers in the country, by offering staff with multilingual capabilities. August 14, 6:26 a.m. PDT India is Asia's largest consumer of outsourcing India has emerged as the biggest consumer of outsourcing services in the Asia Pacific region, ahead of Japan, China, and Australia, according to sourcing consultancy firm Technology Partners International Inc. (TPI) in Houston, Texas. August 9, 4:48 a.m. PDT Update: Nokia discontinues some chip set development Mobile phone maker Nokia will halt some chip set development and instead rely on technology from other chip set manufacturers, the company said Wednesday. August 8, 6:05 a.m. PDT India's BPO industry to invest in education India's BPO (business process outsourcing) and call-center industry is willing to invest in government programs that would increase the number of people it trains in skills relevant to the industry. August 7, 9:43 a.m. PDT Wipro to acquire US services provider Infocrossing Indian outsourcer Wipro plans to acquire U.S. IT services provider Infocrossing for about $600 million, to fill gaps in its portfolio in hosted and managed IT infrastructure services and network operations centers. August 6, 9:15 a.m. PDT AT&T, IBM among winners of $50B federal deal The U.S. government has selected 29 companies, including AT&T, IBM, and EDS, for its massive 10-year, $50 billion IT services deal known as Alliant. One network service provider that didn't make the cut was Verizon Business, which bid on Alliant but wasn't awarded a contract. August 1, 9:18 a.m. PDT Brocade sets up R&D center in India Brocade Communications Systems has established a research and development (R&D) center in Bangalore, India. The new center will focus on the development of infrastructure software, and software for storage applications, and data mobility applications, Zahid Hussain, Brocade's vice president of engineering, said Wednesday. August 1, 8:54 a.m. PDT SupportMinds offers tech support for SMBs SupportMinds, which offers technical support from India to consumers in the United States, is expanding to offer services to small and medium-sized businesses as well. July 31, 7:11 a.m. PDT KPN agrees to acquire Dutch IT services company In search of new revenue streams to offset declining sales from its tradition telephone business, Dutch telecommunications company Koninklijke KPN has agreed to acquire IT service provider Getronics. July 30, 7:55 a.m. PDT Nasscom wants Indian outsourcers to innovate Indian outsourcers have typically been associated with strong processes for services delivery rather than with innovation. A trade organization now wants IT services and business process outsourcing (BPO) companies to focus on innovation to increase revenues. July 26, 4:49 a.m. PDT Infosys signs $250 million BPO deal with Philips Indian outsourcer Infosys Technologies has bagged a $250 million business process outsourcing (BPO) contract from Royal Philips Electronics in an unusual deal in which Infosys will also acquire Philips’ services delivery centers in India, Thailand, and Poland for $28 million. July 25, 7:53 a.m. PDT Courts approve EDS India merger with MphasiS The High Court in Karnataka, India, has approved plans by Electronic Data Systems (EDS) to merge its Indian subsidiary with MphasiS, a publicly listed outsourcer in Bangalore. July 24, 4:57 a.m. PDT Wipro's quarterly revenue, profits up India's third largest outsourcer, Wipro, Thursday reported growth in revenue and profit, although like other Indian outsourcers, it too was affected by the appreciation of the Indian rupee against the U.S. dollar. July 19, 6:29 a.m. PDT Lenovo moves marketing services to India Lenovo Group has moved worldwide marketing services such as creative development to a new hub it has established in Bangalore, India with marketing communications firm Ogilvy & Mather Worldwide. July 17, 4:31 a.m. PDT India's Tata posts strong revenue, profit growth India's largest outsourcer, Tata Consultancy Services (TCS), reported Monday strong growth in revenue and profit, despite the appreciation of the Indian rupee against the U.S. dollar and higher staff costs in India. July 16, 7:15 a.m. PDT 3Com pins hopes on China's low labor costs Networking equipment vendor 3Com is counting on low labor costs in China to help the company earn better margins on its products and compete against rivals like Cisco Systems, the company's chief executive officer said Wednesday. July 12, 4:49 a.m. PDT Reap the rewards of hardware recycling In late 2000, Union Bank of California concluded that it was time to refresh its desktop PCs every four years, based on findings from a PC Total Cost of Ownership Study. This meant that 200 PCs would have to be retired every month. Unfortunately, there was no strategy in place for the task, or even a designated person or department to manage the systems. July 12, 3:00 a.m. PDT Infosys forecasts over 29 percent annual revenue growth India’s outsourcing industry continues to do well despite the appreciation of the Indian rupee against the U.S. dollar and higher staff costs. July 11, 6:13 a.m. PDT Sink your teeth into outsourcing So I'm watching a new Subway commercial (the sandwich store, not the New York commuting purgatory), and the company has a new sandwich. The descriptive term is "overstuffed." Other call-outs I remember include "feast" and "satisfying." Unfortunately for Subway, these words don't take away from the visual impact. These things make the actors look like they're trying to stuff a football into their faces. One girl was eating a 'wich that was literally bigger than her head. In Normalville, we call that biting off more than you can chew. And when that happens in real life, you should take smaller bites … or outsource. July 11, 3:00 a.m. PDT Clinton urges Indian businesses to invest in U.S. U.S. Senator and presidential candidate Hillary Rodham Clinton said the United States is not just a market for foreign companies to sell into but to invest in as well. July 9, 5:22 a.m. PDT Microsoft takes a big step to near-shoring in Canada When Microsoft made what appeared to be a minor announcement last week that it would expand its Canadian operations with the creation of the Microsoft Canada Development Centre for software development based in the greater Vancouver, British Columbia area, it went mostly unnoticed. July 9, 3:00 a.m. PDT Microsoft Vancouver responds to immigration woes Microsoft will open a software development office in Vancouver, Canada, later this year, in part as a way to retain talented workers who can't stay in the U.S. because of immigration laws. July 5, 11:54 a.m. PDT IDC: China will be top destination for off-shoring Chinese cities are expected to unseat Bangalore, Mumbai, and Delhi in India, and Manila of the Philippines, as favored offshore delivery centers by 2011, according to IDC. July 5, 4:45 a.m. PDT Rising wages prompt firm to pull out of India Image search firm Riya is to pull its research and engineering operations out of India to consolidate in the U.S. due to rising wages in Bangalore. July 2, 7:52 a.m. PDT India’s software, services exports forecast at $40B India’s business providing software and services to companies outside its borders will grow a healthy 26 to 29 percent this year, the country's main trade association for that sector said Monday. July 2, 5:45 a.m. PDT Report: Infosys considering Capgemini acquisition India’s second largest outsourcer, Infosys Technologies, is considering a bid for French IT services company Capgemini, according to a newspaper report. June 29, 4:52 a.m. PDT Sony Ericsson setting up R&D center in India Sony Ericsson Mobile Communications A.B. is setting up a research and development (R&D) unit for mobile phones in Chennai in south India. June 21, 4:05 a.m. PDT Barclays exits Indian BPO joint venture Barclays Bank is selling off its stake in Intelenet Global Services, a business process outsourcing (BPO) services provider that it owns jointly with India's Housing Development Finance Corp. (HDFC). June 18, 5:29 a.m. PDT EMC strikes first partnership with Indian outsourcer EMC Corp. will train more than 1,000 Wipro Ltd. staff in the use of its storage technologies as part of an alliance announced by the companies on Wednesday. June 13, 4:09 a.m. PDT Experts: Offshoring-displaced workers need more benefits The U.S. government needs to do a better job of supporting and training IT and other workers who have lost jobs to offshore outsourcing, two economists on the opposite side of the offshoring debate said Tuesday. June 12, 2:32 p.m. PDT Indian CIOs have to offshore work, too It may now be the turn of Indian companies to offshore outside India their IT services requirements. June 12, 4:28 a.m. PDT Study: China's IT services will soon top the UK China's software and IT services sector is on track to catch and exceed the U.K.'s output in as little as five years, according to a new report. June 7, 8:07 a.m. PDT Indian outsourcers hit by rupee appreciation The appreciation of the Indian rupee against the U.S. dollar is affecting the margins of Indian outsourcers, the president of a trade association said Thursday. June 7, 7:37 a.m. PDT India’s Tata to hire 5,000 staff in Mexico India's largest outsourcer Tata Consultancy Services (TCS) has set up a global delivery center in Guadalajara, Mexico, with plans to hire up to 5,000 staff there over the next five years. June 7, 4:40 a.m. PDT 2007 InfoWorld CTO 25: K. Ananth Krishnan K. Ananth Krishnan has a hard enough job handling the technology requirements of a global IT consulting behemoth with 89,000 globally dispersed employees and 34 to 35 percent annual growth. But as an avid follower of Clayton Christensen, author of the classic business book "The Innovator’s Dilemma," he would never be content to merely stay on top of things. Innovation is part of his regular diet. June 4, 3:00 a.m. PDT Dell announces virtualization services, pact Dell has announced the availability of virtualization services that aim to help enterprises draw up and implement their virtualization plans -- and it'll help you choose from its own hardware and software portfolio too of course. June 1, 7:27 a.m. PDT CSC delays annual report over accounting errors Computer Sciences Corp. has delayed filing its annual report with the U.S. Securities and Exchange Commission because it has found "significant" accounting errors over multiple years, the IT services provider announced Wednesday. May 31, 9:54 a.m. PDT Dell opens new R&D center in India Dell inaugurated Thursday a new research and development (R&D) facility in Bangalore, India, that can house up to 1,000 staff. The new facility is in line with Dell's plans to make India a hub for the development of enterprise products such as servers, storage, and software. May 31, 5:59 a.m. PDT Infosys chairman faces charges over anthem A court in Bangalore, India Saturday ordered the registration of a criminal case against N.R. Narayana Murthy, chairman and co-founder of Indian outsourcer Infosys Technologies. May 28, 1:58 p.m. PDT Capgemini to expand its offshore services French IT services company Capgemini will have more staff in India than any other country by the end of this year, as it expands its offshore services delivery from that nation. May 24, 8:52 a.m. PDT Alternative offshore model emerging in India Foreign companies aiming to take advantage of India's less-expensive IT and back-office employees often take one of two routes -- they set up their own operations in the country, commonly referred to as "captive centers," or they outsource work. But new market research suggests there are cost benefits to turning over software development or business processes to an outsourcer rather than setting up a subsidiary. May 17, 11:16 a.m. PDT Senators say offshore firms are biggest H-1B users Nine foreign-based companies that specialize in offshoring U.S. technology jobs received about 20,000 H-1B visas last year, according to data released Monday by U.S. Sens. Dick Durbin, (D-Ill.), and Chuck Grassley, (R-Iowa.). May 15, 9:12 a.m. PDT CSC to buy outsourcer Covansys for $1.3 billion Computer Sciences Corp. (CSC) will spend $1.3 billion in cash to acquire outsourcing company Covansys and double its staff in India, the company said Wednesday. April 26, 5:27 a.m. PDT CA turns to outsourcing company for support in China CA has signed up outsourcing vendor Achievo to support its Chinese customers. The agreement, announced Tuesday, represents a shift for Achievo, which has so far focused its efforts on software development using .Net and Java for corporate clients, rather than vendor support. April 25, 4:53 a.m. PDT Barclays merger will move 10,800 jobs to India U.K. bank Barclays will move 10,800 jobs to India following a giant merger announced Monday with ABN Amro Holding, part of an effort to generate billions of euros in annual savings. April 23, 5:19 a.m. PDT India's Wipro revenue up 41 percent The continuing boom in outsourcing to India has helped the country's top outsourcers post strong revenue and profit growth for their fiscal year ended March 31. April 20, 7:32 a.m. PDT HP Services led by the other John McCain Hewlett-Packard Co.'s Services division deploys some 70,000 people, half the company's total work force, to advise on IT management and to maintain HP and other equipment in data centers for customers. John McCain is the HP senior vice president charged with running that division, which contributes 17 percent of HP's revenue, US$15.6 billion in fiscal 2006, and 20 percent of its operating profit. April 19, 10:09 a.m. PDT India's Tata posts strong revenue Tata Consultancy Services Ltd. (TCS), India's largest outsourcer, announced strong revenue and profit growth for its fiscal year ended March 31, as it increased its services portfolio and added 218 new customers during the year. April 16, 9:40 a.m. PDT Infosys’ revenues to reach $4 billion this year Infosys Technologies, India's second largest software and services outsourcer, announced Friday that it expected its revenue to grow by 28 to 30 percent to about $4 billion in its current fiscal year ending March 31 next year. April 13, 5:26 a.m. PDT African countries vie for outsourcing business Though South Africa leads the effort to expand business processing outsourcing (BPO) on the continent, other countries are also vying to attract foreign business. April 9, 5:58 a.m. PDT CSC announces $1.2B in US government contracts Computer Sciences Corp. (CSC) announced Monday that it had signed US$1.28 billion in previously undisclosed U.S. government agency contracts during the first quarter of 2007. April 3, 4:16 a.m. PDT Accenture sets up SOA development center in India Accenture has established a center in India to build software applications based on the SOA (service-oriented architecture) model using technologies from Sun Microsystems. March 28, 4:53 a.m. PST IBM wins contract to transform Indian mobile operator IBM has bagged a 10-year business transformation contract from a large Indian mobile services operator, Idea Cellular. The contract, awarded on a risk-reward revenue sharing model, is expected to bring to IBM revenue of between $600 million and $800 million over 10 years, Idea said Wednesday. March 21, 8:23 a.m. PST Small outsourcers squeezed out in India, says Forrester Small and medium-size outsourcing companies in India are getting marginalized as customers look for larger outsourcers with big brands and strong financial results, according to Forrester Research. March 16, 5:50 a.m. PST Ingres, Wipro team on open source enterprise software Indian outsourcer Wipro is to develop open-source business software and offer system integration services around the open-source database from software vendor Ingres, which will be marketed jointly by the two companies. March 7, 5:34 a.m. PST More IT war stories Off the Record, the real-world slice of life that graces the last page of InfoWorld, is one of our most popular columns. I know this from reader surveys and from all the e-mail I receive about it. As reader Roland Sickenberger put it recently, “It’s my favorite part of the magazine, kind of like a ‘Dilbert come to life’ thing.” March 5, 3:00 a.m. PST IBM lands HR outsourcing deal with American IBM reported on Mar. 2 that it has signed American Airlines as its latest major human resources outsourcing customer, announcing a $217 million deal to take over much of the airline's personnel operations. March 2, 2:25 p.m. PST In Brief: Dell opens second Philippines call center Dell opened its second call center in the Philippines on Thursday and disclosed plans to significantly increase its workforce there. March 1, 8:59 a.m. PST NEC, Sify to push thin-client computing in India NEC will work with Indian IT services group Sify to push thin-client computing in India, the two companies said Thursday. March 1, 8:41 a.m. PST India’s outsourcers face higher taxation Export revenue of a large number of Indian outsourcing companies was brought under the tax net in the country's federal budget. The tax could be the first of measures by the government to reduce tax benefits for the country's outsourcing industry. March 1, 5:43 a.m. PST Outsourcing provider Achievo raises $24 million Outsourcing services provider Achievo, which has much of its operations based in China, has raised $24 million from private and institutional investors, the company announced Monday. February 27, 5:22 a.m. PST Primavera outsources agile product development to India Primavera Systems, a vendor of enterprise project management software, has outsourced product development using the agile development process to the Indian operation of product engineering outsourcer Symphony Services. February 23, 4:48 a.m. PST BT to splash out $27 million on new datacenter British telecom giant BT Group will spend £14 million ($27 million) over the next seven years on a new south London datacenter to strengthen its hosting and management services, the company said Thursday. February 22, 7:56 a.m. PST India plays growing role in Intel R&D About half of the work on Intel's recently announced "teraflop research chip" was done in India, highlighting the country's growing importance to Intel's research and development efforts. February 22, 5:54 a.m. PST Sony to cut chip development spending Sony is planning to cut spending on development of semiconductors over the next few years, the company said Monday. February 13, 4:43 a.m. PST Strike closes down Bangalore IT companies A dawn-to-dusk strike call to protest a tribunal order on sharing of river waters brought work at Bangalore’s IT companies, including outsourcing companies, to a halt Monday. February 12, 6:08 a.m. PST Satyam sets up new facility in China Indian outsourcer Satyam Computer Services is setting up another development facility in China, its largest outside India. The new 2,500 seat facility will be located in the Nanjing Software Park, and will be operational in the next year, the company said Thursday. February 8, 6:42 a.m. PST India must look beyond cheaper staff Indian outsourcing companies have to move beyond low-cost services on an hourly-rate basis to offering complete services, according to an outsourcing consultancy. February 8, 5:49 a.m. PST Indian user companies losing staff to outsourcers Indian chief information officers (CIOs) are finding it harder to recruit staff because of large-scale hiring by the country’s outsourcing industry, a Gartner researcher said Monday. February 6, 5:27 a.m. PST Lenovo signs end-user services deal with IBM Lenovo Group has signed a five-year deal with IBM to provide services and support to its customers. The deal, outlined in a filing with the Hong Kong stock exchange Tuesday, could be worth up to $245 million for IBM over the term of the contract. February 6, 4:27 a.m. PST Bangalore outsourcers may be affected by dispute Operations of IT services companies in Bangalore face potential disruptions as the city protests a tribunal decision on the sharing of river waters between two states. February 5, 9:33 a.m. PST IBM’s India revenue grows 37 percent IBM’s revenue from India grew by 37 percent last year, mainly on India’s strong economic growth, including in industrial production. February 1, 6:33 a.m. PST Accenture: More staff in India than U.S. by August IT services company Accenture will have more staff in India than in any other country by the end of August. January 29, 7:08 a.m. PST Women in technology: A call to action A quick scan of almost any IT department -- from the trenches to the corner office -- confirms it: Women who embrace technology as a lifelong career remain a rare breed. To be sure, opportunity for women in technology has advanced in the past few decades, as have education initiatives aimed at leveling the playing field, but for every woman rising to prominence or embarking on a profession in IT, there seems to be another opting out of her career in technology. January 29, 3:03 a.m. PST Back to school: Getting girls into IT Despite the success of various education initiatives in the past several years, there’s little doubt that the shortage of women in technology begins on the playground. As such, many industry leaders and experts believe the long-term solution to the gender imbalance in IT lies in women technologists going back to school -- way back, to high schools and even elementary schools to mentor young girls, who too often give up on math and science at an early age. January 29, 3:02 a.m. PST Activism provides competitive advantage for IT Encountering another woman working in technology was a rare event for me when I started out in IT many years ago. In the years since, women have made significant strides, sometimes against great odds, proving their mettle as both tech execs and engineers. January 29, 3:01 a.m. PST Gender crisis in IT You don’t need a degree in statistics to recognize that IT is a men’s club. Just walk the floor of any tech conference or, in all likelihood, your own office — XY chromosomes everywhere you look. January 29, 3:00 a.m. PST India's outsourcing industry to grow by 32.6 percent Benefitting from a boom in offshore outsourcing, India's software and services exports are estimated to grow by 32.6 percent to over $31 billion in the Indian fiscal year to March 31, according to data released Tuesday by the National Association of Software and Service Companies (Nasscom). January 23, 5:06 a.m. PST Offshore attrition on the rise Offshoring -- especially for BPO (business process outsourcing) -- is about to hit a wall. After all, despite being a relatively new phenomenon made possible by advances in communications, it remains subject to one timeless principle of economics: supply and demand. January 23, 3:00 a.m. PST Rioting in Bangalore leaves outsourcers unaffected Rioting in parts of Bangalore, India, over the weekend did not affect work at the local operations of outsourcing companies and other IT companies in the city. January 22, 5:07 a.m. PST India's Wipro posts strong growth in revenue, profits India’s third largest outsourcer, Wipro, on Wednesday reported strong growth in revenue and profits for the quarter ended December 31, a trend for Indian outsourcing companies during the quarter. January 17, 6:04 a.m. PST Siemens launches new IT outsourcing and services group Siemens has launched its Siemens IT Solutions and Services (SIS) division, three months after announcing plans to bundle all of its worldwide IT services and software activities, including Siemens Business Services (SBS), into a new entity, the Munich electronics and engineering company said Monday. January 16, 5:38 a.m. PST India's Tata posts strong revenue, profit growth Tata Consultancy Services (TCS), India's largest outsourcer, Monday reported strong revenue and profit growth for the quarter that ended Dec. 31, driven by new client wins and a ramp up in business from existing customers. January 15, 7:42 a.m. PST Aviva absorbs staff from Indian outsourcer British insurance company Aviva has transferred 1,600 employees from its Indian outsourcing provider to Aviva's own subsidiary in India, Aviva Global Services. January 12, 6:45 a.m. PST Infosys posts strong revenue, profit growth India's second-largest outsourcer, Infosys Technologies, has posted strong growth in revenue and profit for the quarter ended December 31, 2006, despite pressure on margins because of appreciation of the Indian Rupee against all major currencies. January 11, 7:12 a.m. PST Survey: Offshoring does not cost developer jobs Offshoring of software development by software companies is not costing Americans jobs, according to a report being announced Thursday by the Software & Information Industry Association (SIIA). January 11, 6:00 a.m. PST IT budgets will increase slightly in 2007 Global IT budgets are likely to increase between 2 to 6 percent this year, the chief operating officer of India’s second largest outsourcer, Infosys Technologies, said on Thursday. January 11, 4:42 a.m. PST Another H-1B fight looms in Congress As the new, Democrat-controlled Congress took office last week, Elena Park, immigration practice leader at Philadelphia-based law firm Cozen O’Connor, had this piece of advice for companies that want to hire H-1B visa holders: Move quickly. January 8, 3:40 p.m. PST Balancing IT budgets No matter how carefully you plan and manage your slice of the IT budget, you’re going to mess up somewhere. Invariably, you’ll spend more than you should in some technologies, and less than you should in others. The trick — as detailed in “Spending Smart” — is to figure out the optimal budgetary mix across your IT portfolio and adjust accordingly. January 8, 3:00 a.m. PST > Business > Professional services |
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