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Adobe eyes real-time collaboration with new services Adobe is preparing two hosted services that will allow developers to add real-time collaboration capabilities, including VoIP, to RIAs (rich Internet applications). The company demonstrated the services -- code-named Pacifica and CoCoMo -- at its Adobe MAX 2007 user conference in Chicago Tuesday. Adobe releases AIR developer updates Adobe Systems on Monday released updates for key developer technologies to a newly revamped developer site called Adobe Developer Connection, part of a larger strategy to promote its vision for taking rich Internet applications to the desktop through its Adobe Integrated Runtime (AIR). October 1, 12:59 p.m. PDT Microsoft: We have services, too Microsoft has taken another baby step into on-demand services, with a bundle of small announcements that amount to a little rebranding here, and a couple of new services there. The new offerings are Office Live Workspace -- a free, personal, Web-based document storage and collaboration space hosted by Microsoft -- and a fresh edition of the company's Dynamics Live CRM product.  October 1, 12:01 a.m. PDT Zimbra users vexed by Yahoo deal Zimbra customers appalled at the company's planned acquisition by Yahoo are speaking out, saying they are vexed by the deal and upset over its possible negative consequences. September 21, 4:27 p.m. PDT Google adds presentations app to Google Docs hosted suite Google plans to add a presentations application to its Web applications suite on Tuesday, delivering on a promise made in April. The suite, until now known as Docs & Spreadsheets, will also be renamed Google Docs on Monday. September 18, 4:32 a.m. PDT Microsoft to integrate Windows Live tools into Visual Studio Microsoft is planning to add the ability to develop Windows Live applications to its Visual Studio toolkit as a way to build more of a developer base for its online services platform. September 17, 2:39 p.m. PDT Centralizing IT gives rise to bureaucracy When you're having problems with your enterprise laptop or workstation, who do you call? Is your IT staff just down the hall, or are they on the other side of the globe? September 17, 3:00 a.m. PDT New group to help first responders with ID cards A consortium of security vendors is trying to make it easier for emergency personnel to identify themselves at the scene of a disaster. September 7, 3:02 p.m. PDT Update: BBC's iPlayer multimedia player causes row over bandwidth The British Broadcasting Corporation is under fire from Internet service providers over how its new multimedia player may cause an increase in demand for bandwidth, placing greater stresses on the infrastructure of ISPs. August 13, 7:15 a.m. PDT Wipro to acquire US services provider Infocrossing Indian outsourcer Wipro plans to acquire U.S. IT services provider Infocrossing for about $600 million, to fill gaps in its portfolio in hosted and managed IT infrastructure services and network operations centers. August 6, 9:15 a.m. PDT Belgian ISP appeals content-filtering mandate A Belgian Internet service provider has appealed a ruling that it must block illegal file-sharing on its network in a case that tests two European Union directives concerning copyright and the extent of responsibility that ISPs have for transmitted content. July 23, 7:12 a.m. PDT SAP bangs drum for A1S hosted apps SAP continued to build expectations for its hosted suite of midmarket applications, saying Thursday that it will release the product's official name in September and present some initial customers that have gone live with the service. July 19, 7:49 a.m. PDT Microsoft puts partner muscle behind Office Live Microsoft this week unveiled a partner program for its Office Live hosted service for small businesses, a product Microsoft chief operating officer Kevin Turner predicted will one day be nearly as important to the company as its Windows client OS. July 12, 9:32 a.m. PDT AOL to refund customers for unauthorized charges AOL will pay more than $3 million to settle complaints that it charged customers for unauthorized services. July 11, 12:28 p.m. PDT Court holds Belgian ISP responsible for file-sharing A court has ruled that the Belgian ISP Scarlet Extended is responsible for blocking illegal file-sharing on its network, setting a precedent that could affect other ISPs in Europe, according to a recording industry group. One legal expert doubted that claim, however. July 5, 5:25 a.m. PDT ICANN mulls registrar changes after RegisterFly debacle The Internet Corporation for Assigned Names and Numbers is seeking ideas and opinions on ways to modify the agreement terms it enters into with Internet registrars to protect individuals and organizations that do business with them. June 26, 4:54 a.m. PDT ICANN to tackle transparency The Internet Corporation for Assigned Names and Numbers opened a week-long meeting on Monday where it will address critical issues like new generic top level domains, internationalized domain names and the organization's efforts to become more accountable and transparent. June 25, 9:43 a.m. PDT Developer expectations run high for Google Gears Developers have big plans for Gears, the Google Inc. browser plug-in designed to provide offline access to Web-hosted applications. June 16, 11:28 a.m. PDT Microsoft builds on managed services Two years after creating a division that offers managed services, Microsoft has signed three more pilot customers and continues to expand its datacenter investments to pave the way for more deployments. June 4, 12:54 p.m. PDT Microsoft tests more Windows Live services Microsoft continues to test updates to its Windows Live online services, including a service launched last year that allows users to submit blog posts simultaneously to more than one blogging platform. May 31, 11:21 a.m. PDT Google Apps manager: Google hearts IT managers With the launch of the Google Apps suite last year, Google became a provider of hosted collaboration and communication software for small and medium-size organizations, and it made clear its aspirations to lure large-company IT managers and CIOs with the suite's Premier Edition, introduced in February. This move, which puts it in direct competition with software heavyweights like Microsoft, builds on Google's first steps as an enterprise vendor years ago when it launched its first enterprise search product. May 24, 3:39 p.m. PDT Google e-mail confuses paying Apps customers Google recently confused administrators of Google Apps Premier Edition with an e-mail that misstated the number of accounts they will be billed for. May 22, 2:47 p.m. PDT Desperately seeking JotSpot Google's continued silence about JotSpot has diminished this lauded wiki product's market visibility and risks alienating existing customers at a time when interest in wikis from corporate IT buyers has hit an all-time high, analysts, users, and developers warn. May 17, 12:46 p.m. PDT Google mulls tighter link between Gmail and Docs Brains are working overtime at Google to explore ways of further integrating its e-mail and instant messaging services with its hosted productivity applications. May 16, 10:51 a.m. PDT U.S. ISPs slam into wiretap deadline U.S. broadband and VOIP providers on Monday hit a deadline to prove they could accommodate law-enforcement wiretaps. May 15, 5:05 a.m. PDT Windows Live Hotmail to debut Monday Microsoft will finally bring its completely revamped version of its popular online e-mail service out of beta and into full release on Monday. May 3, 12:00 p.m. PDT Microsoft loosens grip on Windows Live APIs In an effort to drum up support for its Windows Live hosted services, Microsoft has changed the terms of use for APIs to key services, including Windows Live Search, to allow companies to use information and leverage Microsoft's back-end infrastructure for their Web-driven businesses. May 1, 3:52 p.m. PDT Gartner analyst warns of IT irrelevance At the Gartner Symposium ITXPO 2007, Peter Sondergaard, senor vice president of global research, gave a keynote address on emerging IT trends and how they will affect IT on a personal and professional level. April 25, 4:03 p.m. PDT Google scratches controversial Calendar maintenance Google has scrapped a planned 13-hour maintenance of Google Calendar that had some users confused and worried about potentially significant disruptions of the online calendaring service. April 25, 3:33 p.m. PDT Hosted services trump in-house deployments No matter how well you plan, breakages are always unexpected. It's 8 a.m. last Friday. Yours geekily is tilting forward to pluck the milk from the fridge, the better to coat my breakfast withal, and TING! My lower back pops a spring, my mouth leaks a whimper, and I wind up lying flat, staring at my bedroom ceiling with the cloying scent of Bengay wafting through the room. This is how I spent the entirety of what folks tell me was the first beautiful weekend of spring in this otherwise aesthetically challenged state we call New Jersey. And, yeah, I wasn't just grumpy; I was also unpleasantly surprised. Undoubtedly a similar reaction to what BlackBerry users suffered earlier last week when their service went the way of my lumbar elasticity. April 25, 3:00 a.m. PDT Microsoft teams with Unisys for free Exchange trial Microsoft has partnered with Unisys to offer a free trial of Microsoft Exchange Server 2007 that enables enterprise customers to evaluate the software's e-mail, calendaring, and unified-messaging features. April 19, 3:51 p.m. PDT HP Services led by the other John McCain Hewlett-Packard Co.'s Services division deploys some 70,000 people, half the company's total work force, to advise on IT management and to maintain HP and other equipment in data centers for customers. John McCain is the HP senior vice president charged with running that division, which contributes 17 percent of HP's revenue, US$15.6 billion in fiscal 2006, and 20 percent of its operating profit. April 19, 10:09 a.m. PDT Microsoft targets SaaS program Microsoft Corp. has consolidated some of its efforts to help Web hosting companies offer software-as-a-service (SaaS) into a new program tailored for offerings to independent software vendors (ISVs). April 15, 9:42 p.m. PDT Wikis, blogs, RSS aim for the workplace As businesses worldwide debate the pros and cons of using wikis, tagging, Web mashups, syndicated feeds and blogs, the Web 2.0 Expo opened Sunday in San Francisco with a gaggle of vendors betting these Internet tools belong in the workplace. April 15, 9:21 p.m. PDT Downtime makes Google Apps customers wary Google is having problems keeping its uptime pledge to some paying customers of its Google Apps suite of hosted services, throwing into question the company's ability to offer guaranteed levels of application reliability. March 28, 2:19 p.m. PST SAP demonstrates A1S to select groups SAP is demonstrating a beta version of its new hosted midmarket application to select groups at the CeBIT trade show in Hanover, Germany. March 15, 2:35 p.m. PST IBM lands HR outsourcing deal with American IBM reported on Mar. 2 that it has signed American Airlines as its latest major human resources outsourcing customer, announcing a $217 million deal to take over much of the airline's personnel operations. March 2, 2:25 p.m. PST CEO: 'Salesforce.com 2.0' to take on Microsoft Everyone knows Salesforce.com as the company that pioneered SaaS (software as a service) and survived the dot-com bust when many other ASPs didn't. Now, Chairman and CEO Marc Benioff says the company is ready to take on Microsoft as a leading development platform provider, a strategy he unveiled as "Salesforce.com 2.0" in New York on Tuesday. February 27, 3:57 p.m. PST Dell seeks a clue, will LG sue? Apparently Dell is too big for even Michael D. to run by himself. So the company has created the Digg-like Dell Idea Storm, where would-be CEOs can offer their 2 cents on how to run the show. At press time, more than 800 ideas had been submitted, with the most popular being: 1) preload less crapware, 2) offer more open source software, and 3) no more support calls with “Billie Jo from Bangalore,” please. The worst suggestion? Having Michael Dell deliver his PCs in person, kind of like a Domino’s pizza. And if the PC crashes or blows up within the first 30 minutes, it’s free. February 22, 3:00 a.m. PST The real appeal of SaaS If we are ever to cut through the hype in hopes of determining how good SaaS (software as a service) really is, the best way would be to talk to companies that use SaaS. Of course, each application or service must stand on its own — SaaS can’t turn a pig’s ear into a silk purse, as they say — but I’ve been wondering what it is that’s inherent to all or most SaaS applications that makes the model so appealing to midsize and larger companies. February 13, 3:00 a.m. PST OurStory.com lets you write a life story At first glance, OurStory.com looks like just another social networking/blogging/photo sharing hodgepodge, but spend a few minutes on the site and you'll see why it's not. This is MySpace for the rest of us. January 30, 3:00 a.m. PST HP, SAP further cement ties around SOA Hewlett-Packard is offering more services supporting application vendor SAP's SOA (service-oriented architecture) approach to IT as part of the companies' increasingly close relationship. January 29, 8:11 a.m. PST European registrars gain new tool to fight spam Under a new rule that will come into force next month, European registrars for the ".eu" domain will be able to immediately stop the transfer of ownership of a domain name if it's suspected of abuse. January 18, 6:23 a.m. PST AOL scraps Music Now in favor of Napster AOL has named Napster the exclusive supplier of subscription music for its AOL Music site, and plans to migrate all 350,000 paid accounts away from the existing service, AOL Music Now, over the next 60 days. January 12, 5:59 a.m. PST Cleversafe dreams of distributed mass storage service Cleversafe is one of the few enterprise storage technologies that began life as an open source project, but that's not the only thing that makes the company unusual. The organizations interested in Cleversafe's open source storage software aren't dealing with mere gigabytes of data -- they're storing terabytes, petabytes, or even more. According to CEO Chris Gladwin, Cleversafe's long-term goal is nothing less than to store all of the world's data. And with an aim that lofty, he says, open source is the only way to go. January 8, 3:00 a.m. PST Earthlink CEO Betty dead at 49 The Chief Executive Officer of Atlanta-based ISP Earthlink, Garry Betty, died on Tuesday due to complications from cancer, a statement on Earthlink's Web page says. January 3, 10:26 a.m. PST Update: Earthquake disrupts Internet access in Asia A pair of powerful earthquakes off the coast of Taiwan damaged undersea cables and disrupted telephone and Internet access in Asia on Wednesday. December 27, 4:35 a.m. PST Sea change at SAP If anyone doubts that competition spurs change, let them sit down with Dennis Moore, general manager for emerging solutions at SAP, and talk about what SAP has on tap for 2007. As I see it, what’s coming out of SAP this year represents a sea change taking place across the software industry. December 26, 3:00 a.m. PST Easing the burden of SaaS Of all the issues IT will deal with in 2007, from maintaining regulatory compliance to building out SOAs, SaaS (software as a service) could quickly become the new focus of IT. In fact, forget about SaaS vendors’ claims that the SaaS model eliminates the need for significant IT oversight; the opposite is actually closer to the truth. December 5, 3:00 a.m. PST IT as a revenue center When the Security Benefit Group’s IT department hit the streets in 2004 to try selling a homegrown service to external customers, there was skepticism in the ranks. “I can’t say anybody believed we would actually make a sale,” CTO Brent Littleton says. December 4, 3:00 a.m. PST Good ideas take time Two years ago, I publicly floated the concept that IT should start thinking more like entrepreneurs. What a disaster! I was speaking at a meeting of CTOs, and I mentioned that I’d heard of a few IT departments that were focusing, at least in part, on creating saleable new products and services for their companies. I asked the group what they thought of the idea. December 4, 3:00 a.m. PST How to know when to keep great ideas in-house or launch a startup At the height of the Internet bubble, the rationale for spinoffs was that Internet businesses needed to be independent and scrappy to succeed. Today, the pros and cons of spinoffs may be more linked to the specific circumstances of the business. December 4, 3:00 a.m. PST Oracle: On-demand world the future When it comes to Oracle Corp.'s on-demand software business, the normally outspoken vendor has tended to be somewhat reticent about how it defines both the scope and focus of its operation. Recently, however, the company has begun to talk more openly about software-as-a-service (SaaS), an approach that it sees as applicable to all Oracle offerings. November 30, 1:20 p.m. PST AOL names Ron Grant president, COO AOL has named Ron Grant president and chief operating officer (COO). November 22, 10:47 a.m. PST Ripple effect of court cases means new rules for IT If you work for a large corporation -- in any department, not just IT -- you’re probably aware of the new FRCP (Federal Rules of Civil Procedure) that go into effect on Dec. 1. The new FRCP outlines the “how, what, and wherefore” of electronic document retention and disposal. But you may not be familiar with the two cases that made the changes necessary. November 17, 3:00 a.m. PST Will IT certifications pay off in the long run? A few weeks ago, I wrote about how the U.S. is losing momentum in IT certifications growth, compared with emerging markets such as Eastern Europe, India, and Latin America. November 17, 3:00 a.m. PST Wave of spin-offs puts Keane to the test Think you have a lot on your plate? Consider Bob Atwell, senior vice president of Keane, the $1 billion IT services provider. November 13, 3:00 a.m. PST 2006 InfoWorld 100 Awards: Services Accenturewww.accenture.com Global ERP Implementation/Business Process Transformation Project Lead: Daniel Kirner, Senior Director, SAP Program Finance Capability Project Description: Accenture completed one of the largest and fastest SAP implementations in the services sector, replacing 450 widely distributed legacy systems inherited from former owner Andersen Worldwide with a global, single-instance SAP ERP solution. The solution integrates finance, sales, and HR systems and reporting capabilities, interfaces with 175 downstream systems such as recruiting, scheduling, payroll, and others. The radical transformation of back-office business processes saves money, improves efficiency, and allows information to flow seamlessly across global organizational boundaries. Leveraging SAP modules R/3, Business Warehouse, BCS, Portal, Human Capital Management, and CRM, Accenture deployed finance, then HR, and finally sales -- each time using an aggressive, all-at-once approach without interrupting business. Accenture implemented the SAP applications on Microsoft Windows Server 2003 Enterprise Edition with Microsoft SQL Server 2000 Enterprise Edition. November 13, 3:00 a.m. PST Update: Microsoft enters domain name registration game Microsoft Corp. can now register top-level Internet domains. November 7, 3:55 p.m. PST IBM Global Services introduces packaged model IBM’s yen for using its prodigious Global Services organization to solve any and all manner of IT problems for customers is well-established. But for many enterprises — especially those without bottomless IT coffers — those Global Services contracts can be terrifyingly complicated and potentially expensive affairs. November 6, 3:00 a.m. PST Skirting Microsoft's Maginot Line As Microsoft’s Vista operating system slouches toward completion, there’s been a rising chorus of criticism from independent software vendors about Vista’s supposed strong suit: security. PatchGuard, a kernel-protection technology, is a favorite target. Aside from blocking access to the kernel for third-party products, some security firms are raising questions about whether the kernel-protection feature will even work. Latest among them is Authentium, a provider of security SaaS (software as a service) products, which said recently that a new product, VirtualATM, can shut off PatchGuard so the company could secure online banking transactions, even on infected PCs. InfoWorld Senior Editor Paul F. Roberts caught up with Authentium CEO John Sharp last week to talk about the controversy. November 6, 3:00 a.m. PST Which country boasts the biggest IT brains? Back in the 1800s, many educated people became practitioners of the bogus, bigoted “science” of phrenology, which used skull measurements to determine the capabilities of one’s brain and the quality of one’s character. You may remember — if you were born in the 1800s or watch a lot of Discovery Channel — seeing those phrenological drawings of folks’ skulls divided into little compartments that specified the function of the parts of the brain within. October 13, 3:00 a.m. PDT AOL sells AOL France for $366M AOL continued its strategy of separating its Internet access and content businesses in Europe, with the sale of its France Internet access business to Neuf Cegetel. September 22, 7:15 a.m. PDT Targeted training keeps IT workers sharp Dimension Data’s IP telephony services were growing at more than 100 percent per year. But instead of hiring the 30 to 40 new IPT engineers it needed to keep up with demand, the $2.7 billion IT solutions provider decided to invest in training programs to get more out of the people it already had. September 18, 3:00 a.m. PDT Become your own IT career coach “Be your own brand.”It’s good advice. It would be even better if it helped clarify how to go about it. But brand management is the province of marketing, not IT. So other than adding a “New and improved!” sticker to your résumé, you might not be sure about the fine points. September 18, 3:00 a.m. PDT Nailing the interview: A headhunter tells how You can ace your job interview by remembering one simple fact: The company interviewing you isn’t in business to hire people. It’s in business to produce profit. That’s why all those interview books are wrong: Success in a job interview is not about answering questions. It’s about managing your meeting so that you can show how you will deliver profit. Unless you get that, you have no business in the job interview to begin with -- in Silicon Valley or any other tech mecca. September 18, 3:00 a.m. PDT Strategic IT talent: Offshoring is not the answer It’s been a common refrain for years, growing to a chorus in the election year of 2004. As technology workers rail against the exporting of IT jobs to India, China, the Philippines, and beyond, their would-be bosses bemoan an ever-shrinking IT talent pool. September 18, 3:00 a.m. PDT How to get a job at Google Attention, job hunters. Google is hiring. In fact, it’s having a problem finding enough people with the right talent and skills to fill all its openings. September 18, 3:00 a.m. PDT Executive order: Attract and retain top IT talent It was a sweltering June night at the Middle East Club in Cambridge, Mass., and Joe Turner & the Seven Levels were about to take the stage. But this was no ordinary battle of the bands, and the alt-rockers were vying to win more than merely the crowd’s affection. September 18, 3:00 a.m. PDT Standing tall among giants I made a quick stop at the Gartner Financial Services Technology conference in Boston last week, en route to a long weekend in Rhode Island, where I consumed more lobster than previously thought physically possible — we don’t get lobster on the West Coast, and don’t even get me started about the clam chowder! September 15, 3:00 a.m. PDT Improving IT through mentoring I always knew this day would come. I’d be talking to somebody and they’d say: “Hey, did you hear, Maynard Ferguson died this week?” I knew I’d go home, crack open a beer, crank up the stereo, and retreat into the pure raw energy of a jazz trumpet legend, one of my lifelong heroes. September 8, 3:00 a.m. PDT Sybase to buy messaging vendor Mobile 365 Sybase is adding to its mobile portfolio, grabbing messaging service provider Mobile 365 for about $425 million in cash. September 6, 4:30 a.m. PDT IT consultant addiction The 12-step program has become a fixture of American life. In fact, there are now so many recognized addictions — with 12-step programs to match — that you’d think we’d run out of new ones to treat. August 28, 3:00 a.m. PDT 'Demon Wave' brings broadband to a crawl in Shanghai Shanghai government officials last week warned ADSL users to install a Microsoft Corp. security patch after Worm.Mocbot.A, called "Demon Wave" in Chinese, caused system failures and disrupted broadband Internet access across the city. August 21, 11:55 p.m. PDT Salesforce adds Google Adword Integration Salesforce.com CEO Marc Benioff used a dinner presentation to Boston-area customers, analysts and members of the press Monday evening to announce a new search marketing service that will allow companies to manage Google AdWords marketing campaigns directly from Salesforce's CRM software. August 21, 10:30 p.m. PDT Gartner’s high-tech hype radar Gartner, the 900-pound gorilla of IT research firms, has something to say about seemingly everything. With 1,200 analysts and 3,700 associates, Gartner pretty much covers the waterfront. But in sifting through its carefully qualified predictions and oh-so-nuanced magic quadrants, my eyes usually glaze over. August 18, 3:00 a.m. PDT Windows Live makes test debut in Vista Microsoft Corp. has begun showing how it will integrate its Windows Live online services into Windows Vista in recent test builds of the operating system, according to sources familiar with the company's plans. August 17, 10:28 a.m. PDT AOL offers free personalized e-mail domains AOL will offer personalized e-mail domains free to all Web users starting in September, the company announced Wednesday. August 9, 9:37 a.m. PDT Update: AOL reportedly released search data AOL has apparently released details of Internet searches performed over a period of three months by hundreds of thousands of its subscribers, raising privacy concerns. August 7, 9:39 a.m. PDT What keeps IT up at night? Look in the mirror: those bags under your eyes, that sallow skin, the haunted look. You must work in IT. Between keeping the network running and dealing with hackers, slackers, and clueless managers, it's a wonder you get any rest at all. July 17, 3:00 a.m. PDT AOL considers offering services for free AOL is looking at offering its services, including e-mail, for free to customers with a broadband Internet connection, according to a news report. July 6, 7:59 a.m. PDT AOL tests search-enhanced Webmail AOL is now publicly testing an enhanced Webmail service for its subscribers and instant messaging users. June 12, 1:56 p.m. PDT 2006 InfoWorld Compensation Survey: IT salaries are back on track and headed north A near-forgotten term is back in the lexicon of IT compensation: opportunity. And tech workers are making the most of it. Salaries are on the rise. Promotions are not just title changes in lieu of a raise. Surfing the want ads is more than an exercise in disgust. Plus, the good news extends beyond the job market. Tech pros are pushing out more products and surpassing milestones to make good on an economy on the mend. Getting by with less is steadily giving way to creating competitive advantage with whatever you’ve got. June 12, 3:00 a.m. PDT AOL subscribers up in arms over e-mail ads Millions have canceled their AOL LLC subscriptions in recent years, but Barbara Borchers has remained a loyal paying member of the Internet service provider since 1997. June 7, 2:46 p.m. PDT AOL users: You've got e-mail ads For the first time in its history, AOL is displaying ads along with e-mail messages to its paying subscribers, to increase the delivery mechanisms of its online ad inventory, an AOL spokeswoman confirmed Tuesday. June 6, 4:31 p.m. PDT InfoWorld CTO 25: Frank Modruson Business needs always change, but it’s hard to focus on meeting them when you’re distracted by operations. Accenture CIO Frank Modruson came up with a novel solution: He moved his operations staff -- about 80 percent of the IT headcount -- into its own subsidiary, leaving the remaining 20 percent (including him) to focus on engineering and new development directly connected to business requirements. “Projects and planning are very different kinds of work than operations,” he says. June 5, 3:00 a.m. PDT Outsourcing vs. shared services There are two current trends in IT with diametrically opposed points of view that are worth looking at. The first is shared services, wherein the IT organization becomes the internal service provider to the rest of the company. The second is combined business process and IT outsourcing all done under one roof -- although, of course, that roof is somewhere other than at the company. May 30, 3:00 a.m. PDT Tech jobs take stress to whole new levels Attention all you laid-back IT professionals: a new study claims that IT is the most stressful occupation, ahead of engineering, sales, finance, HR, and pretty much everything else. May 26, 3:00 a.m. PDT Developing your IT staff demands new thinking Forward-thinking IT leaders recognize how important it is for employees to have broad and deep technical and business knowledge, and not just a list of skills that looks good on a resume. They need employees who show good judgment as well as technical ability. May 22, 3:00 a.m. PDT AOL e-mail addresses get personal AOL is testing a program to let its members customize their AOL Mail address by using a domain name of their choice instead of the default aol.com, the Dulles, Virginia, Internet service provider and Web portal announced Thursday. May 19, 9:59 a.m. PDT SAP adds on-demand to CRM module Business software maker SAP AG will unveil a module for its hosted CRM offering at its Sapphire customer event next week. May 10, 12:26 p.m. PDT Technology workers are the future “How much love are we giving them?” I overheard this the other day from a woman -- undoubtedly a sales exec -- on her cell phone on the escalator at San Francisco’s Moscone Center. Don’t ask why, but I’d taken a flyer and spent two hours at ad:tech, an interactive marketing conference that has little to do with enterprise IT. Because there’s no real technology differentiation in interactive marketing, from what I can tell, the Internet advertising business is all about the love. May 5, 3:00 a.m. PDT Dumping your technology vendor? Let reason prevail 5 GOOD REASONS TO FIRE YOUR VENDOR 1. It can’t provide the service you need When it takes three phone calls to get a response or three repairs to get something working right, it’s time to get out, says the Uptime Group’s Patty Laushman. “If you’re paying the vendor, they should know what they’re doing. You shouldn’t have to call three times to fix the same problem.” April 27, 3:00 a.m. PDT Tips on how to divorce your technology vendor Sure, hooking up with a new service provider is all cigars and handshakes at first. Promises are made and stars glimmer in your eyes as you sign the contract. The future looks bright. April 27, 3:00 a.m. PDT Resources for resolving vendor disputes American Arbitration Association The uber-organization for dispute resolution provides access to more than 8,000 neutral parties who handle all manner of disputes, including commercial ones. The site is packed with FAQs, guidelines, and forms you can submit to commence arbitration proceedings. April 27, 3:00 a.m. PDT Are your software services compliant? In case you haven’t noticed, just about every part of the IT infrastructure must comply with some regulation or other. April 25, 3:00 a.m. PDT Gateway does IT services for mid-size businesses Gateway will offer corporate IT services like server virtualization and networked data storage to medium-size businesses, the company said Monday. April 24, 3:02 p.m. PDT Microsoft to take on Google's Gdrive Microsoft is developing an online storage service seemingly aimed at Google's Gdrive, which is under development, say sources familiar with Microsoft's plans. April 20, 3:06 p.m. PDT Keeping Internet pipes free As U.S. Congress debates on major telecommunications legislation, lawmakers are considering proposals that would prohibit large telecom providers from charging fees to online content companies that use their broadband networks. April 19, 12:37 p.m. PDT Is extreme outsourcing and consolidation worth it? Last week, Accenture signed a seven-year applications outsourcing deal with Unilever to run all of Unilever’s application development, implementation, and support. Unilever believes it can save approximately $700,000 in the first year. April 18, 3:00 a.m. PDT > Professional services |
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