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Update: SAP to buy Business Objects for $6.78 billion SAP has agreed to buy Business Objects for about €4.8 billion ($6.78 billion), a surprise move that breaks with SAP's traditional strategy of avoiding large company acquisitions. Update: Salesforce.com eyes data-sharing service Salesforce.com is preparing a new service that will allow customers to share sales leads and other data directly with other companies that use its on-demand CRM (customer relationship management) software. October 4, 8:19 a.m. PDT Microsoft: We have services, too Microsoft has taken another baby step into on-demand services, with a bundle of small announcements that amount to a little rebranding here, and a couple of new services there. The new offerings are Office Live Workspace -- a free, personal, Web-based document storage and collaboration space hosted by Microsoft -- and a fresh edition of the company's Dynamics Live CRM product.  October 1, 12:01 a.m. PDT Best of open source applications A hunger for lighter-weight and lower-cost sales and CRM applications has brought great success to SaaS vendors such as Salesforce.com, and also lifted the fortunes of open source offerings in the space. Open source ERP has had a harder time breaking out, but here too there are several impressive offerings to choose from. And if you're looking to open source for an enterprise portal, CMS, or Microsoft Exchange substitute, you will not be disappointed. September 10, 3:00 a.m. PDT Update: SAP pushes for settlement talks with Oracle SAP AG has asked a U.S. court to order settlement talks in its legal battle with Oracle Corp., arguing that Oracle exaggerated its claims against the German software maker. Oracle said it opposed such talks and accused SAP of trying to "make this case go away." August 29, 4:27 a.m. PDT As Sugar 5.0 debuts, SugarCRM looks to developer version As SugarCRM readies the final version of its Sugar 5.0 commercial and open source customer relationship management software, the vendor is planning a new platform edition of the software for developers. August 27, 1:09 p.m. PDT SAP to provide more clarity on A1S hosted app on Sept. 19 SAP intends to give customers and partners a significant update on its planned on-demand software, known as A1S, at an event taking place in New York on Sept. 19. August 17, 9:54 a.m. PDT SAP describes road ahead for its PLM software Business applications vendor SAP on Wednesday laid out the future path for its product lifecycle management (PLM) software over the next three-plus years. August 8, 4:24 a.m. PDT OSA debuts CCV interoperability prototype Nonprofit vendor consortium the Open Solutions Alliance (OSA) made good on its April promise to deliver a prototype demonstrating interoperability between open source and proprietary business applications in time for LinuxWorld this week. August 7, 9:18 a.m. PDT Windows Mobile needs fixing, fast Last week's big Redmond stories were the release of Dynamics Live CRM and the announcement that Windows Server 2008 would come out in February of next year along with the next revs of SQL Server and Visual Studio. The week prior it was how Apple iPhone seemed a little worm-ridden when compared even to Windows Mobile. And naturally, at the time, I agreed. No one's open-mouthed with surprise, but even so, I feel it's important to point out that I don't think the iPhone is total bullocks. And nothing has served to bring that out more than Microsoft's release of Dynamics Live. July 18, 3:00 a.m. PDT Microsoft sets initial pricing, rollout for CRM Live Microsoft continues to prepare for the third-quarter launch of its Dynamics Live CRM service with Tuesday's announcement of initial pricing and product information. July 10, 8:03 a.m. PDT Nexidia to roll out accent analyzer Phonetic technology provider Nexidia will announce on Tuesday Language Assessor, an application that can test the verbal proficiency of non-native speakers. June 25, 1:45 p.m. PDT Oracle CFO Catz bares fangs Competition in the software world is fiercer than ever, and Safra Catz, the Israel-born and usually soft-spoken president and chief financial officer of Oracle, uncharacteristically savaged rivals at the annual Oracle Israel technological conference Monday. June 25, 8:29 a.m. PDT Salesforce.com, Google release first joint product Salesforce.com Inc. and Google Inc. announced a strategic global partnership Tuesday, but it wasn't the widely expected tight integration between Google Apps and Salesforce.com's hosted CRM (customer relationship management) software. Instead, the two vendors brought out their first jointly developed and co-marketed product combining Google AdWords with Salesforce on-demand CRM. June 4, 9:20 p.m. PDT Do Google and Salesforce fear becoming rivals? Reports that Google and Salesforce.com are discussing partnership options should come as no surprise, considering the companies have collaborated in the past and firmly believe in the market for hosted business applications. May 21, 4:58 p.m. PDT Report: Google, Salesforce.com discussing alliance Google and Salesforce.com are discussing an alliance that could see the two bundle Web-based applications, the Wall Street Journal reported Monday. May 21, 4:27 a.m. PDT SAP still on track with A1S Executives of German business software maker SAP remain committed to a first-quarter 2008 launch of the company's hosted midmarket application despite acknowledging problems with product development. May 14, 8:57 a.m. PDT SugarCRM: Open source on the fast track The cost and complexity of CRM has long stymied IT, but John Roberts, Clint Oram, and Jacob Taylor believed there was a better way. So in the spring of 2004, all three quit CRM software vendor E.piphany and -- after just three months of coding -- launched the Sugar open source project. May 7, 3:00 a.m. PDT Salesforce.com scores big contract with Japan Post Salesforce.com has won a contract to provide CRM (customer relationship management) applications to Japan Post, the world's largest financial institution by assets, Salesforce.com CEO Marc Benioff announced Thursday in Tokyo. April 19, 4:53 a.m. PDT Oracle announces Siebel Wireless for BlackBerry Enterprises using Oracle's CRM software will be able to extend the application to workers with BlackBerry smartphones. April 12, 7:34 a.m. PDT Salesforce.com wants to be a content management player On-demand software vendor Salesforce.com on Tuesday announced plans to enter the content management market via the acquisition of Web 2.0 content collaboration startup Koral. April 10, 4:56 a.m. PDT What the enterprise can learn from consumer technologies Today’s corporate end-users are far more tech-savvy than their productivity with IT tools indicates. After all, screen-deep in IMs, widgets, and elaborate consumer Web apps, they’re proving themselves well-versed in the production and distribution of content as facilitated by the consumer Web 2.0 craze. April 9, 3:00 a.m. PDT Dynamics users: Microsoft is listening more Microsoft is spending more time soliciting and responding to feedback from users of its Dynamics business applications, according to attendees at the vendor's recent Convergence show in San Diego. March 20, 4:29 a.m. PST Salesforce.com readies its take on MySpace Salesforce.com on Monday joined other corporate software players trying to take the concepts behind the highly successful social networking site MySpace and apply them to the business world. March 19, 7:59 a.m. PST Ballmer talks up CRM Live Microsoft demonstrated Dynamics Live CRM, its planned hosted customer relationship management software, during the closing Wednesday keynote given by CEO Steve Ballmer at its Convergence show in San Diego. March 15, 4:38 a.m. PST Microsoft ups Dynamics' industry focus Microsoft wants to make its Dynamics business applications more immediately relevant to customers in five vertical markets -- manufacturing, distribution, retail, services and the public sector. March 12, 11:10 a.m. PST Q&A: SAP chief developer heads 'clouds' In search of new markets and customers, SAP AG is developing a new breed of hosted, on-demand products and looking at ways to make its complex business software easier to use. March 9, 8:59 a.m. PST Microsoft can't do the time, Apple store aids in crime Some Cringesters are reporting a Y2K-esque experience trying to update their Outlook calendars to deal with the March 11 daylight-saving time switcheroo. Microsoft has a novella-length knowledge base article detailing the precise steps needed to fix the problem -- but if you don’t apply them in the right order and at the right moment, you’ll time shift your entire calendar by one hour. More proof that if you ask Microsoft the time, it will tell you how to break a watch. March 8, 3:00 a.m. PST Cebit wrestles with 'image crisis' There will be something for everyone at this year's Cebit trade show. Unfortunately, that's not what everyone wants. March 6, 10:09 a.m. PST SugarCRM expands into Europe SugarCRM Inc., an open-source customer relationship management (CRM) vendor, has opened a new office in Dublin to help extend its European presence. March 5, 5:33 a.m. PST SAP to offer hosted midmarket apps later this year SAP's planned suite of hosted midmarket applications will be available in select markets later this year. The company will offer more details on pricing and functionality after the Cebit trade show in March, according to CEO Henning Kagermann. February 23, 6:41 a.m. PST SAP signs Kagermann through '09 Henning Kagermann will stay on as CEO of SAP AG through May 2009, the company announced Thursday, ending recent speculation that he would leave the helm of the German software maker. February 15, 7:34 a.m. PST Vendors form open-source business alliance Ten leading open-source software vendors have created a nonprofit consortium, dubbed the Open Solutions Alliance (OSA), to push the adoption of more open-source technology in the business world. February 14, 8:36 a.m. PST Microsoft releases BI tools for Dynamics CRM Microsoft has taken another step to make it easier for customers and partners to customize its BI software suite. February 12, 1:47 p.m. PST People, not technology, now at center of emerging tech The DEMO 07 conference, the annual gathering of the haves and the have-nots -- venture capitalists with millions of dollars to invest and startups hungering for first-, second-, and third-round infusions of cash -- got off to a big start with 16 companies presenting in the first morning session. January 31, 1:29 p.m. PST SaaS vendors welcome SAP to the hosted midmarket party SAP's revelation that it plans to launch a hosted suite of midmarket applications has drawn a collective whoop of delight from rival on-demand applications vendors Salesforce.com and NetSuite that see the move as further validation for the SaaS (software-as-a-service) business model. January 26, 11:46 a.m. PST SAP looks to better serve information workers SAP plans to release more software this year to make it easier for users to access its back-end applications including ERP (enterprise resource planning) and CRM (customer relationship management) products. January 24, 9:09 a.m. PST SAP to offer hosted suite of midmarket apps SAP is developing a hosted suite of business applications for the midmarket, hoping to attract an untapped segment of customers with the promise of faster implementation and lower ownership costs. January 24, 6:10 a.m. PST Salesforce.com encourages imitators Salesforce.com positioned the latest version of its on-demand software, which includes its Apex platform, as providing the necessary tools for other companies to emulate its success in the SaaS (software as a service) market. January 16, 10:19 a.m. PST Microsoft previews next version of Dynamics CRM Microsoft is previewing the next major version of its Dynamics CRM (customer relationship management) software, code-named "Titan," with a growing number of its partners in the run-up to the mid-2007 product release. January 11, 2:35 p.m. PST Alibaba launches business software company Alibaba.com launched Alisoft, a business software company aimed at China's small and medium-size enterprises (SMEs), on Monday. January 8, 7:29 a.m. PST Applications: SaaS breaks down the walls The one major exception to business as usual in the enterprise software arena for 2006 was SaaS (software as a service), which under the de facto leadership of Salesforce.com demonstrated that a hosted service can offer the kinds of capabilities once reserved for the giants of the enterprise software industry. January 1, 3:00 a.m. PST Oracle software revenue shows signs of weakness Oracle reported another strong financial quarter on Monday, posting $4.2 billion in revenue for the second quarter of fiscal 2007, results that beat analysts estimates by 1 percent. However, there were signs in its software revenue results that the company's growth spurt on the strength of acquisitions of PeopleSoft and Siebel Systems could be coming to a halt. December 18, 3:21 p.m. PST Airline goes on-demand to push collaboration The North American sales arm of Singapore Airlines Ltd. is halfway through a project to use on-demand software from Salesforce.com Inc. to improve collaboration between its home-based corporate travel staff. December 12, 10:01 a.m. PST Salesforce.com gets closer to 'iTunes' vision Salesforce.com plans to widen the capabilities of its AppExchange Web site in 2007 to more closely resembles the online presence already established by companies such as Apple Computer and eBay. December 12, 5:28 a.m. PST Good ideas take time Two years ago, I publicly floated the concept that IT should start thinking more like entrepreneurs. What a disaster! I was speaking at a meeting of CTOs, and I mentioned that I’d heard of a few IT departments that were focusing, at least in part, on creating saleable new products and services for their companies. I asked the group what they thought of the idea. December 4, 3:00 a.m. PST Business Objects acquires SaaS firm Nsite Business Objects will acquire Nsite Software, which develops a software-as-a-service delivery platform, in a move to offer more of its own products over the Internet, the companies announced. December 1, 5:34 a.m. PST Infor CEO ready to fight SAP Midmarket applications vendor Infor Global Solutions Inc. sees challenges for companies like SAP AG and Oracle Corp. to adapt their enterprise software products for small and medium-size business. November 27, 4:16 a.m. PST SAP, Microsoft plan more Duet features and new version Businesses interested in Duet, the software application jointly developed by Microsoft and SAP, can look forward to new features and a new version of the product over the next several months. November 15, 5:22 a.m. PST Ex-PeopleSoft CEO talks hosted apps, Oracle Craig Conway, the former head of PeopleSoft, has kept a low profile in the IT world since his public ouster from the company in October 2004, a few months before the enterprise applications vendor was acquired by Oracle Corp. November 14, 1:26 p.m. PST Microsoft tailors Dynamics CRM for Office and Vista Microsoft will release a new version of its Dynamics CRM (customer relationship management) software with functions that mesh with its forthcoming Vista OS and Office 2007 software, the company said Tuesday. November 7, 7:02 a.m. PST Q&A: Salesforce.com to be on-demand computing platform It's not often you see Larry Ellison, Oracle Corp.'s chief executive officer, rattled during a keynote address, but a question about how his company's offerings stacked up against those from on-demand player Salesforce.com Inc. saw him scrambling for words during Oracle's OpenWorld conference in San Francisco last week. November 2, 4:29 p.m. PST Office Live to emerge from beta Nov. 15 Microsoft's Office Live service is set to go out of beta Nov. 15, and will eventually offer small businesses a chance to buy ads from rival Google and others, according to a Microsoft executive. October 31, 4:40 a.m. PST Oracle touts Fusion, other apps lines San Francisco -- Oracle will deliver its first Fusion applications in 2007 and plans to make its Fusion applications suite available in 2008, according to Oracle's John Wookey, senior vice president of Applications Development. October 25, 2:30 p.m. PDT IT by the book Can something that’s been kicking around for more than 15 years qualify as an overnight success? It certainly feels that way with ITIL, a collection of nine books that lays out a blueprint for IT service management. In the United States, at least, ITIL has recently catapulted itself from a respected, if somewhat obscure, treatise for governance geeks to a mainstream discipline. October 23, 3:00 a.m. PDT SAP remains on growth path in Q3 Demand for business application software from SAP appears stronger than ever, with the German company reporting yet another quarter of significant sales growth. October 19, 7:05 a.m. PDT Office Live to complement Office 2007 in SMBs Office Live, a set of web-hosted services from Microsoft, will play a key role in the delivery of collaboration functions to users of its Office 2007 suite in small businesses. October 13, 4:25 a.m. PDT IBM and Oracle team with i-flex on banking software Indian financial software company i-flex solutions, IBM, and Oracle will jointly market i-flex’s banking software to customers worldwide. October 11, 7:09 a.m. PDT Salesforce.com opens up its development tools In hopes of creating a third major revenue-generating business, Salesforce.com plans to make its Apex programming language and development platform available to users of its on-demand applications. 4:47 a.m. PDT Update: EMC, Microsoft perform 'Duet' around ECM EMC Corp. and Microsoft Corp. are substantially stepping up their existing enterprise content management (ECM) relationship to provide tighter integration between EMC's Documentum ECM software and Microsoft's Office, Outlook and SharePoint products. October 3, 6:53 a.m. PDT SAP to add service management to on demand CRM SAP continued to ramp up its on-demand CRM offering this week, announcing that it will now include service-level capabilities, the third key component of CRM solutions. September 27, 11:30 a.m. PDT Salesforce.com highlights analytics Salesforce.com is drawing particular attention to the analytics customization capabilities it plans to offer in the next version of its hosted CRM (customer relationship management) software, known as Salesforce Winter '07. September 13, 4:25 a.m. PDT MBS leader Burgum to leave Microsoft In a surprise move, the leader of Microsoft Business Solutions (MBS) Doug Burgum said Tuesday he plans to leave Microsoft Corp. at the end of June 2007. September 12, 10:04 a.m. PDT Customization drives upcoming Salesforce release Salesforce.com is starting to provide some details about the next version of its hosted CRM (customer relationship management) software, including the product's primary focus, which will be customization. September 6, 8:45 a.m. PDT Oracle rolls out more PeopleSoft 9 pieces Oracle Corp. continued to release pieces of its PeopleSoft Enterprise 9 applications suite, turning its attentions to performance management. The move is part of Oracle's most substantial revamp of the suite since acquiring PeopleSoft in January 2005. August 28, 7:37 a.m. PDT Oracle: Most Fusion development still to come When Oracle executives in January publicly described the vendor's Fusion project to create a new suite of enterprise applications as halfway done, they were referring to the completion of the smaller middleware piece of the massive multibillion dollar project, according to the man in charge of that undertaking. Much work remains to be done on the larger applications piece of Fusion. August 25, 9:31 a.m. PDT Rivals offer search marketing tools Rival hosted application providers NetSuite Inc. and Salesforce.com Inc. compete tooth and nail, so it's no surprise that both of them have announced tools to track and manage search engine marketing campaigns almost simultaneously. August 22, 10:54 a.m. PDT Telecommunications: Grappling with M&A mania The challenges telecommunications carriers face are not so different from those of their enterprise customers. They’re just a lot bigger. And IT managers are meeting them by pursuing consolidation -- that is, reducing the number of systems and personnel -- with a vengeance. August 21, 3:00 a.m. PDT Meet new Salesforce CFO, the same as the old one On-demand software vendor Salesforce.com Inc. had a surprise up its sleeve late Wednesday, revealing the identity of its new chief financial officer (CFO). The new CFO is the same guy who's shepherded the company's finances since 2002, Steve Cakebread. August 17, 10:30 a.m. PDT SAP makes first NetWeaver Fund investment Enterprise applications vendor SAP opened the purse strings of its NetWeaver Fund for the first time Tuesday, making an unspecified equity investment in Questra, an intelligent device management software company and SAP partner. August 16, 6:15 a.m. PDT Accenture: Investments in analytical tools pay off Enterprises are increasingly investing in analytics technologies, such as customer relationship management, data warehousing and business intelligence software, and investments in these technologies are paying off, according to new market research released Monday by Accenture. July 31, 6:15 a.m. PDT SugarCRM readies Sugar 4.5 for mid-August SugarCRM said Wednesday it plans to release Sugar 4.5, the first version of its CRM (customer relationship management) software to fully support Microsoft server products, on Aug. 15 during the LinuxWorld conference in San Francisco. July 26, 9:20 a.m. PDT Salesforce.com syncs into SAP R/3 Salesforce.com Inc. will officially unveil the 20th generation of its hosted CRM (customer relationship management) software Monday, as well as announcing a connector integrating its CRM software-as-a-service with SAP AG's R/3 ERP (enterprise resource planning) applications. July 17, 4:33 a.m. PDT SAP buys Praxis for use in Business One SAP announced Monday it will add new e-commerce and Web-based CRM (customer relationship management) functionality to its Business One applications suite for small to midsize customers. July 11, 1:17 p.m. PDT Microsoft to debut Dynamics CRM Live in 2007 Microsoft Corp.'s Dynamics CRM (customer relationship management) product will become its third Live hosted service, following in the footsteps of its Windows Live and Office Live software-as-a-service offerings, the company announced Tuesday. July 11, 5:42 a.m. PDT Software-as-a-service model is maturing Customers always want their software bug-free and free of charge. Anything less is a disappointment, according to Josh Greenbaum, a principle at Enterprise Applications Consulting. July 11, 3:00 a.m. PDT Oracle to sell Siebel's OnTarget Oracle Corp. has found a buyer for the OnTarget sales consultancy it acquired through the purchase of CRM (customer relationship management) software vendor Siebel, five months after putting the OnTarget business up for sale, the vendor announced Monday. July 10, 7:38 a.m. PDT SugarCRM to unveil commercial portal in July Open-source CRM (customer relationship management) software vendor SugarCRM Inc. said Monday that it plans to officially launch its commercial portal, SugarExchange, in early July. June 27, 9:05 a.m. PDT Oracle releases PeopleSoft version 9 Oracle released version 9 of its PeopleSoft Enterprise application suite on Monday, an upgrade the company said will prepare customers to move toward a service-oriented architecture (SOA). June 26, 4:21 a.m. PDT HP axes Global Operations in realignment Hewlett-Packard said Tuesday it will dissolve its Global Operations organization and delegate the group's activities to the company's three main business groups as part of an ongoing companywide restructuring. June 21, 4:46 a.m. PDT IBM pushes online contract management IBM unveiled technology Monday designed to put the entire process of signing and managing IT contracts online to let the vendor, its partners and customers save time and money. June 19, 9:06 a.m. PDT Telephony@Work purchase to extend Oracle's CRM software Oracle Corp. looks to extend the capabilities of its CRM (customer relationship management) software through the purchase of Telephony@Work Inc., which the acquisition-hungry vendor announced Tuesday. June 13, 12:09 p.m. PDT Oracle execs detail move to Fusion CRM Oracle executives sought to allay customer concerns on Tuesday over its product road map, saying it won't force them off older products brought into its arms after its buying spree of CRM (customer relationship management) vendors. June 13, 9:30 a.m. PDT Nsite 6.0 serves up small-scale CRM add-ons Effective sales management can be an overwhelming challenge to small businesses. Lacking IT savvy and budget to automate, many SMBs are still mired in an error-prone mix of manual e-mail, spreadsheets, and word processing applications. Add advanced partner and channel requirements to the equation and the dismal degree of control and visibility simply stymies efforts to compete. June 8, 3:00 a.m. PDT InfoWorld CTO 25: Roland Whitehead When your IT department has successfully accommodated five M&As in the past four years, you must be doing something right. For Roland Whitehead, global director of IT for the elite auction house Bonhams, the secret lies in custom development, which he considers a key component of Bonhams’ dramatic growth. June 5, 3:00 a.m. PDT Portal pushing shareholders to accept Oracle bid Oracle Corp.'s bid to acquire billing and revenue management software vendor Portal Software Inc. is still not a done deal. To encourage its shareholders to accept Oracle's offer, Portal issued a slide presentation Wednesday laying out more details of why the company's board decided to sell to the database and applications vendor. June 1, 2:13 p.m. PDT Kagermann says SAP to remain independent SAP Chief Executive Officer Henning Kagermann said Monday that the company intends to remain independent and sees no reason to grow through acquisitions as its closest rival Oracle has done. May 30, 5:56 a.m. PDT SAP sets up collaborative centers for SMBs Determined to carve a bigger slice of the huge but highly fragmented midmarket, SAP plans new regional centers to expand its portfolio of industry-tailored business applications, the company said Tuesday at its European Sapphire customer event in Paris. May 30, 4:23 a.m. PDT Microsoft to deliver CRM in China Microsoft is joining with channel partner CDC to deliver various applications in China using the software-as-a-service model, Microsoft announced Wednesday. May 24, 6:21 a.m. PDT SAP targets Chinese, Brazilian users SAP is targeting Chinese and Brazilian companies less than a week after talking up the importance of both markets at the business applications vendor's annual U.S. Sapphire user conference in Orlando. In separate formal announcements Tuesday, SAP intensified an already close relationship with leading Chinese IT services and training firm Neusoft Group and opened a new global services center in Brazil. May 23, 8:41 a.m. PDT Agassi: SAP to 'compete like gentlemen' SAP has been strengthening its partnerships with Microsoft and IBM while competing against Microsoft in the small to mid-size business (SMB) applications market and advancing in the middleware software market where IBM has a noticeable presence. May 22, 9:36 a.m. PDT SAP: Google a rival to-be If SAP AG's biggest rival today is Oracle Corp., five years from now it could be a Chinese player or even possibly Internet search company Google Inc., according to SAP co-founder Hasso Plattner. May 19, 9:51 a.m. PDT SAP demos new Muse user interface SAP gave users an early look Wednesday at a new interface known as Project Muse, which the company will roll out across its high-end applications over the coming 18 months. May 18, 8:39 a.m. PDT SAP, IBM team up to tackle midmarket Stepping up efforts to tackle the large but fragmented midmarket, SAP has teamed with IBM to leverage its partner channel network serving small and medium-size businesses (SMBs), the companies announced Wednesday. May 17, 7:24 a.m. PDT SAP heralds Duet 'breakthrough' Bill McDermott is excited about the direction business software vendor SAP is headed. And for someone who has led the company's U.S. operations to 14 consecutive quarters of double-digit revenue growth, he has every right to be. May 17, 4:43 a.m. PDT SAP division to support Siebel products SAP subsidiary TomorrowNow will begin supporting Siebel products next week, offering to half the cost of customers' service agreements. May 12, 8:57 a.m. PDT Cisco finds cutting edge in Eastern Europe Cisco Systems expects emerging markets like Eastern Europe to be among the fastest adopters of its application-oriented networking software, which tunes the performance of networks to handle specific services like voice-over-IP, IP TV, and remote access to customer relationship management applications. May 10, 8:26 a.m. PDT Startup launches Web analytics for salespeople Web analytics startup Genius debuted on Monday a service that aims to provide salespeople with insight into prospective customers' online behavior. May 1, 11:34 a.m. PDT Sage offers Act for real estate industry Sage Software embarked on a new vertical industry strategy for its Act Premium contact and customer management product, releasing an offering for the real-estate market Monday. May 1, 8:04 a.m. PDT Cisco updates joint CRM system with Microsoft Cisco Systems is enhancing its CRM (customer relationship management) software with small and medium-sized businesses in mind, integrating it with an improved version of Microsoft's Dynamics CRM and bringing it to the screens of Cisco phones. April 25, 6:17 a.m. PDT > Applications > Business > Data management |
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