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What the enterprise can learn from consumer technologies Today’s corporate end-users are far more tech-savvy than their productivity with IT tools indicates. After all, screen-deep in IMs, widgets, and elaborate consumer Web apps, they’re proving themselves well-versed in the production and distribution of content as facilitated by the consumer Web 2.0 craze. Exclusive: Coral8 presents a sea of CEP opportunity As event-driven architectures continue to proliferate in the business landscape, a company’s agility and ability to drive big wins are becoming increasingly burdened by indecipherable data and unrecognized signals. That’s where CEP (complex event processing) comes in. CEP solutions continuously troll your real-time data streams in search of defined event patterns, then fire off alerts to your enterprise systems to automate a follow-on process or corrective action.  April 2, 3:00 a.m. PDT Alliance Data to buy another DoubleClick division Transaction services provider Alliance Data Systems Corp. is to buy DoubleClick Inc.'s Abacus data management and analytical division for around US$435 million in cash. It will be the second time within a year that Alliance Data has purchased technology from the privately-held online advertising firm. December 28, 8:38 a.m. PST Good ideas take time Two years ago, I publicly floated the concept that IT should start thinking more like entrepreneurs. What a disaster! I was speaking at a meeting of CTOs, and I mentioned that I’d heard of a few IT departments that were focusing, at least in part, on creating saleable new products and services for their companies. I asked the group what they thought of the idea. December 4, 3:00 a.m. PST IT by the book Can something that’s been kicking around for more than 15 years qualify as an overnight success? It certainly feels that way with ITIL, a collection of nine books that lays out a blueprint for IT service management. In the United States, at least, ITIL has recently catapulted itself from a respected, if somewhat obscure, treatise for governance geeks to a mainstream discipline. October 23, 3:00 a.m. PDT Klir Analytics shares IT management advice Inspired by the communal wisdom generated on sites like Wikipedia.com, Klir Technologies launched an IT management product Monday intended for system administrators at small and medium businesses. September 25, 6:29 a.m. PDT Open-source startup rounds out its BI offering With its latest purchase under its belt, open-source software startup Pentaho will be able to offer a complete business intelligence (BI) suite, according to Richard Daley, the company's chief executive officer. September 20, 5:14 a.m. PDT Pokerbot: It knows when to hold 'em A poker-playing robot may help find the answers to some of the most intractable challenges in the business world, such as optimizing e-commerce and auction applications. September 18, 1:35 p.m. PDT Accenture: Investments in analytical tools pay off Enterprises are increasingly investing in analytics technologies, such as customer relationship management, data warehousing and business intelligence software, and investments in these technologies are paying off, according to new market research released Monday by Accenture. July 31, 6:15 a.m. PDT EMC banking billions on ILM EMC Corp. is investing US$1.2 billion this year to develop and acquire technologies geared to help businesses share, protect, manage and secure data, said Chief Executive Officer and President Joe Tucci in his keynote address at the EMC World conference in Boston Monday. April 24, 10:12 a.m. PDT Clementine 10 reinforces defensive analytics When I last reviewed SPSS’s Clementine BA (business analytics) application in 2004, I found great virtue in its effective graphical interface and its capability to systemize the building and storage of analytical routines for later reuse or reassembly. March 30, 3:00 a.m. PST IBM buys LAS for name recognition analytics IBM has agreed to acquire multicultural name recognition specialist Language Analysis Systems (LAS), the companies announced Thursday. The move builds on previous IBM's purchases in the analytics software market, notably last January's acquisition of identity resolution vendor Systems Research & Development (SRD). March 16, 2:50 p.m. PST Bring business analysis to streaming events It’s no secret to IT people, or any business executive worth his Beemer, that an amazing wealth of actionable business intelligence is coursing through enterprise applications, databases, and even system logs nearly every moment of every day. The problem has not only been plucking the meaningful events from the unimportant ones but also finding the often seemingly unrelated patterns between them, and doing so before it’s too late to make a difference -- before the supplier raises the price, the shopper leaves the Web site, or the scammer transfers the funds. March 9, 3:00 a.m. PST Survey: More U.S. gov't employees teleworking Forty-three percent of U.S. government employees sometimes telecommute instead of driving into the office, up from 19 percent a year ago, according to a survey released Monday. March 6, 12:52 p.m. PST Filling the void left by baby-boomer techies The big exodus is getting closer and closer. The baby boomers are about to retire in droves. Every day 10,000 baby boomers turn 50. In the next 10 years, 43 percent of the workforce will be eligible for retirement, while the next two generations are about 15 percent smaller. February 28, 3:00 a.m. PST IT's input on outsourcing Few words strike fear into the hearts of IT pros like "outsourcing" and its closely related foreign cousin, "offshoring." For many, the "O" words are simply euphemisms for layoffs, an all-too-common occurrence. Worse, the corporate appetite for outsourcing continues to grow. February 27, 3:00 a.m. PST ROI: Debating the value of metrics for IT management You’ve deployed the technology. Now it’s time to gauge the payoff. In many organizations, winning support for your initiatives from senior management means demonstrating the ROI of your IT expenditures. But is ROI a valid standard for proving the value of IT projects? February 16, 3:00 a.m. PST Google charts blog analytics path with Measure Map Google has acquired Measure Map, a company that provides usage and traffic analysis for blogs, for an undisclosed amount. February 15, 9:29 a.m. PST Oracle to sell off Siebel's OnTarget consultancy Oracle Corp. is to sell off the OnTarget sales consultancy it acquired through the purchase of CRM (customer relationship management) software vendor Siebel Systems Inc, the company announced Tuesday. February 14, 11:19 a.m. PST 'Analytics' buzzword needs careful definition One of the buzzwords around BI (business intelligence) software -- analytics -- has been through the linguistic grinder, with vendors and customers using it to describe very different functions. February 7, 4:57 a.m. PST Time Warner grows revenue but loses AOL subscribers Time Warner Inc. grew its revenue by 4 percent in 2005 but also reported a significant drop in its America Online Inc. (AOL) membership, according to results released Wednesday. February 1, 7:29 a.m. PST EC head says IT initiative not working European Commission President Jose Manuel Durao Barroso said Tuesday the Lisbon Agenda -- Europe's plan to increase jobs and growth based on innovation and information technology -- failed to translate into European-wide policy making. January 31, 9:02 a.m. PST Patent ruling forces Microsoft Office upgrade Microsoft Corp. is telling new corporate customers to update versions of its Office suite and Access software package following a 2005 patent infringement ruling that required Microsoft to remove the patented software from its products. January 30, 3:52 p.m. PST Mapping IT meltdowns Every few months, I exchange e-mail with a contact of mine, a guy with a fairly high-level IT job in the government. Actually, I don't really exchange e-mail with him. Because he works for a particularly secretive branch of the government, he has never given me his e-mail address. So I send a note to his assistant, who eventually e-mails his boss's response back to me in government time -- somewhere between immediately and never. The reply e-mails are based, presumably, on whatever my .gov guy has told his assistant. Occasionally, though, the whole process feels like a high-tech version of the game "telephone," with exquisite opportunities for misunderstanding built right in. January 30, 3:00 a.m. PST Update: Microsoft has record Q2, misses revenue estimates Microsoft Corp. on Thursday reported the highest quarterly revenue in company history for its fiscal 2006 second quarter on the strength of its Windows OS and a series of highly anticipated product releases. Still, the company fell slightly shy of analysts' revenue expectations. January 26, 5:00 p.m. PST Earnings keep IT stocks volatile Mixed financial results from leading IT companies buffeted the market this week. Disappointing fourth-quarter reports from bellwethers Intel Corp. and IBM Corp. shook investor confidence last week, leading to a big sell-off of stocks and a drop in markets, including the Nasdaq. This week, shares of IT companies recovered somewhat, but prices have been volatile as investors scramble to sort through data. January 26, 3:34 p.m. PST U.S. Department of Justice blasts Microsoft on compliance The U.S. Department of Justice (DOJ) and state attorneys general slammed Microsoft Corp. in court papers Monday for lagging behind in compliance with some stipulations of the government's antitrust agreement with the company. January 24, 11:50 a.m. PST Survey: CIOs strive to improve business processes A recent survey of global chief information officers (CIOs) found that using IT to make improvements to a company's business processes is the top priority for them in 2006, according to Gartner Inc. January 23, 11:37 a.m. PST Wall Street Beat: Earnings bring mixed results Earnings season blew in with a vengeance this week, with disappointing fourth-quarter results from industry bellwethers Intel Corp. and IBM Corp. offset by better-than-expected reports from other vendors. January 19, 4:20 p.m. PST Microsoft closes UMT deal Microsoft Corp. Chairman and Chief Executive Officer Steve Ballmer Thursday announced the close of the company's deal to purchase software and other assets from portfolio management software vendor UMT. January 19, 12:54 p.m. PST Rapid jump in 'net trading seen behind Tokyo's woes A rapid increase in the number of people buying and selling stocks online in Japan is a contributing factor to the Tokyo Stock Exchange's admission that it is having difficulty keeping up with market volumes, analysts said. January 19, 4:43 a.m. PST Which is the most innovative country in Europe? Could Malta, a little island nation with a population of 400,000, be the most IT-savvy country in Europe? January 6, 7:47 a.m. PST Document management systems go to court Two proposed amendments to the federal Rules of Civil Procedure, if passed by Congress, will have a major impact on corporations and their IT departments. One expert I spoke with called the situation a legal Chernobyl. December 27, 3:00 a.m. PST Tech reviews for the holidays Even IT takes a holiday now and then. Same goes for the InfoWorld staff, which chills out by taking a one-week break following the publication of this, our 51st and final issue of the year. December 19, 3:00 a.m. PST Beating the competition If InfoWorld were seeking a mantra, we might just opt for “IT is the business,” a quote from Netflix’s Tom Dillon. Interviewed in this week’s cover story, “Why IT gives business a competitive edge”, the movie-rental company’s COO was asserting that IT should be integral to a business’s goals, not an afterthought or simply a support mechanism. The conclusion: When fully aligned -- even woven into -- core business strategy, IT can foster competitive advantage and drive market leadership. InfoWorld shares that belief deep in its bones. December 5, 3:00 a.m. PST Use metrics to prove your IT project's worth If you ever talk to Andrew Stewart, don't say the words "IT project." November 21, 3:00 a.m. PST How to survive a doomed project You've inherited the project from hell. Now management wants to know why it went bad and what you're doing to make it good. What do you do? Here's a quick survival guide. November 21, 3:00 a.m. PST Gartner: IT groups shrinking, changing The demand for IT specialists is decreasing and the size of IT departments is shrinking significantly, according to new research presented by Gartner at the Gartner ITxpo conference in Cannes, France, on Wednesday. November 9, 7:58 a.m. PST Re-engineering life interruptions As Web services automate the work performed by millions of workers, where will these folks go next? Not to worry. People are the exception handlers in all automated workflows, and intelligence and judgment won’t be automated anytime soon. What does worry me, though, is how we’ll connect people and services. Managing that scarcest of resources, our attention, is a huge challenge. October 26, 3:00 a.m. PDT Job No. 1: Keep IT simple Eeek! Geek! Picture this: the CIO of a huge paper-products company is sitting in the boardroom surrounded by top executives. (True story, as recently told by the CIO.) He’s walking through a very complex presentation on the company’s latest application deployments when the vice chairman starts drawing squares in the air with his hands. The CIO asks, “What are you doing?” The vice chairman responds, “Boxes, dummy. I’m drawing boxes. We just make boxes. It’s very simple. Keep it simple.” October 21, 3:00 a.m. PDT Are CIOs headed for extinction? Is the CIO a dinosaur? Will it be an extinct position in a few short years? Merial, a large animal health care enterprise co-owned by Merck and sanofi-aventis, believes so; in fact, it's already buried the title. I spoke with Steve Lerner, IS director at Merial, about what led to its decision to eliminate the CIO position. The answer, in short, is Sarbanes-Oxley. October 18, 3:00 a.m. PDT The importance of interaction data The twin themes of this year's Accelerating Change conference were AI (artificial intelligence) and IA (intelligence amplification). On the AI track, people talked about making systems smarter. On the IA track, people talked about harnessing collective human intelligence. The tension between the two groups struck some sparks. October 12, 3:00 a.m. PDT Dirty words, take II My column "IT's Seven Dirty Words" -- a subjective list of terms that shouldn't be repeated in polite IT company -- generated piles of e-mail from readers who were quick to add a few choice words of their own. In the interest of sharing, let me reproduce a few of their suggestions. September 5, 4:00 a.m. PDT Decoding analyst-speak How many industry analysts does it take to change a light bulb? We’ll get back to you on that. But first, wouldn’t you like to purchase our Illumination Industry Survey, which predicts that yearly spending on light bulbs will reach $3.7 trillion by 2010? August 22, 4:00 a.m. PDT IT's seven dirty words Remember the George Carlin routine “The Seven Words You Can’t Say on Television”? (No, I’m not going to print them here; if you’re really curious, Google ’em.) I got to thinking the other day that IT has its own set of dirty words. Try saying any one of these in polite IT company, and someone will hand you a bar of soap to wash your mouth out. My filthy seven: August 15, 5:00 a.m. PDT Farewell, CTO Connection If you haven’t checked out this week’s columns yet, let me be the one to break the bad news: Chad Dickerson is hanging up his InfoWorld CTO spurs and heading off to Yahoo, where he’ll be toiling away in the brave new world of search. August 8, 5:00 a.m. PDT Open source business intelligence Customers and ISVs face steep fees when licensing existing BI software, so it's only logical that work on BI within the open source community is heating up. First out of the gate was the Eclipse Foundation, which has made BI one of its seven top-level projects. The Foundation released Version 1.0 of its BIRT (Business Intelligence and Reporting Tools) in June, under its own, Open Source Initiative (OSI)-approved Eclipse License. August 8, 5:00 a.m. PDT Microsoft to integrate speech into Exchange SAN FRANCISCO - Microsoft Corp. aims to add speech-enabling technology to a future version of its Exchange Server as part of its unified messaging strategy, a move that could potentially compete with its third-party ISV (independent software vendor) partners. August 2, 1:45 p.m. PDT How to find the right advice Gartner is a prominent research company that offers opinions based on market trends and its own investigations. The bulk of Gartner’s business, according to Martin Reynolds, Gartner vice president and fellow, is the advice that it gives its clients as to which vendors and strategies they should consider. July 12, 5:00 a.m. PDT Cognos unveils new performance management system At its Cognos Forum gathering this week in Orlando, business software maker Cognos will talk about the steps it is taking to help customers better use its reporting and analysis applications -- a change that will focus on improving the processes around those applications, rather than the technology itself. June 27, 3:23 p.m. PDT What's really driving BPM Among the many great quotes in David Margulius’ BPM in the trenches is one from Mike Barnett, who describes the rise of BPM as “a near revolution of management against IT to get more control over the rules that control the enterprise.” June 27, 5:00 a.m. PDT Omniture streamlines Web smarts Web analytics tools can easily show key site-performance indicators -- such as purchases by visitor type -- that speak for themselves. If you’re willing to dig, the tools can also offer deeper, more mysterious insights into visitor behavior. However, mining data can be difficult and time consuming, which may hinder marketing managers from taking immediate action to improve the effectiveness of their sites. June 27, 5:00 a.m. PDT In search of the perfect price point A year ago I rarely heard the term price optimization. Now on any given day my inbox has two or three e-mails announcing software with that capability. In addition, during the last year and a half the big four consulting firms have all added pricing optimization practices to their portfolios. June 14, 5:00 a.m. PDT Taking charge of the enterprise information lifecycle There’s a stage in the life of a new technology in which half the world thinks it’s a whole new paradigm and the other half thinks it’s all hype. Half says it will never happen whereas the other half says, “We’re doing it now.” And even the most improbable vendor claims to have strategies and products to support it. So it is with ILM (information life cycle management). June 6, 5:00 a.m. PDT Optimizing your enterprise through statistical analysis “Every company is trying to be more competitive with the same money and fewer people. The pressure is on. But what do you do when you run out of obvious things you can do with common sense? Turn to extras. This is high-tech stuff.” April 26, 5:00 a.m. PDT An irresistible supply-chain story Want to hear what could be one of the best supply-chain success stories ever? Take the $4 billion commercial and consumer equipment division of a $20 billion company, reduce inventory by $500 million, and as sales grow, keep inventory constant -- thus avoiding an additional $500 million in inventory. This is what John Deere did starting in 2002, with the help of supply-chain optimization software vendor SmartOps. April 19, 5:00 a.m. PDT Apollo launches predictive analytics as a service The field of advanced analytics, once the proprietary domain of companies willing to deploy costly enterprise software from the likes of SAS Institute and SPSS, now has an alternative from a startup, Apollo Data Technologies, which is offering predictive analytics solutions as a service. April 11, 4:50 p.m. PDT RFID for asset tracking Earlier this month, I went to Palo Alto, Calif., to meet with scientists Cyril Brignone, Craig Sayers, and Salil Pradhan. They demonstrated for me a practical IT asset-tracking solution for datacenters, designed around RFID technology and software visualization. March 22, 6:00 a.m. PST The marriage of manufacturing and retail As this week's issue went to press, Oracle and SAP were still battling to acquire retail management software vendor Retek. The real story, though, isn’t about who wins the prize but what’s inside the box. March 18, 3:00 p.m. PST Wall Street beat: Traders jumpy, five years after the high Merger news and the processor sector were at the top of technology investors' minds this week, as the Nasdaq Composite Index passed a poignant anniversary: On March 10, 2000 the index (ticker symbol: COMPX) hit its highest point, 5048.62, compared to 2059.72 Thursday. March 10, 4:04 p.m. PST The ones that get away A couple of years ago, just down the street from InfoWorld’s offices in San Francisco, an undistinguished establishment became a favorite lunch spot for InfoWorlders for one simple reason: No one was ever there. February 25, 3:00 p.m. PST Statistics wrapped in a red dress February is Heart Month, a time set aside for focused public education campaigns about life expectancies, calorie intakes, and good fatty foods and bad ones. Unfortunately, the month-long statistical assault, which is meant to educate and motivate, turns out to be numbing. February 18, 3:00 p.m. PST Putting Web analytics to the test What do enterprises ask of Web analytics packages? Here's a list of requirements vendors most often see in RFPs (requests for proposals). These specs formed, in part, the testing checklist for this roundup and can help you decide what's most important in your solution. February 18, 3:00 p.m. PST Chart your Web site's success In the late 1990s, Web analytics packages did a respectable job crunching server logs and uncovering broad Web site trends such as page views or user clickstream behavior. Today the focus has shifted to business reporting -- pinpointing the effectiveness of promotional campaigns, measuring ROI, and analyzing processes -- and to delivering those facts to content owners in a clear manner so that the appropriate corrective measures can be put into motion. February 18, 3:00 p.m. PST Crystal shows a new sheen Since acquiring Crystal Decisions in 2003, Business Objects has been working to integrate Crystal Reports into its business intelligence suite. Crystal is now part of BusinessObjects Enterprise XI, but it also continues to be available separately. And Crystal Reports XI is no mere rebranding — it’s a significant advancement in the Crystal reporting world. Crystal XI has several new features that make it not only easier to author, but also to manage and view reports. January 28, 3:00 p.m. PST WebSideStory launches university for online marketing Online marketers need to do a better job of tracking campaigns they launch on the Internet, so WebSideStory is starting an educational program to teach that skill. January 12, 3:01 p.m. PST Caught in a regulatory cross fire Here's a bit of advice for those of you planning IT budgets. For the next five to 10 years, set aside 10 percent to comply with new government regulations, both from the United States and from other governments in your major markets. October 29, 3:00 p.m. PDT What price lettuce? What has IT got to do with the price of lettuce in China? I'll give you a hint. October 1, 3:00 p.m. PDT Nationwide drinks the ITIL Kool-Aid As one of the early U.S. adopters of the ITIL best practices framework, Nationwide Mutual Insurance Company learned some key lessons on how to get the most out of ITIL. We talked with two Nationwide executives to get their perspective on how to approach deploying the ITIL framework across a large organization. September 24, 3:00 p.m. PDT Taking a page from ITIL's best practices In the 1970s, when the American auto industry found itself under attack by leaner, hungrier Japanese competitors, it fought back by adopting some of the very production processes the Japanese had pioneered. Using techniques such as statistical process control, quality circles, just-in-time inventory management, total quality management, lean manufacturing, and Six Sigma, the industry focused on improving how its people worked and how its processes operated. For example, workers were encouraged to stop the assembly line when anything went wrong so the process could be fixed permanently, rather than simply scrapping rejects at the end of the line. September 24, 3:00 p.m. PDT The age of real-time intelligence The fact that customers want data on demand is nothing new. Passengers who make airline reservations want instant feedback that their frequent flier miles were credited, for example. September 10, 3:00 p.m. PDT Employees experience the insight of a CFO, thanks to pervasive BI If Y2K is remembered for getting companies to buy new hardware and upgrade old software, the latest driver of change, Sarbanes-Oxley, will be remembered for democratizing information and making accountability a companywide responsibility. Its reporting requirements make it mandatory that businesses hold everyone's feet to the fire. August 20, 3:00 p.m. PDT IBM gets intelligent about BI This year is the year IBM has chosen to get more intelligent about BI (business intelligence). June 10, 6:00 a.m. PDT Microsoft wades in BI waters Microsoft inched closer to the BI applications space on Wednesday with the release of two BI accelerators for SQL Server 2000 and SharePoint Portal Server. June 2, 11:55 a.m. PDT MasterCard launches spend analysis tool Hoping to capitalize on the sorry state of the enterprise to view it own spend data, MasterCard Advisors the professional services division of MasterCard International, will launch this week Purchase Logic, an enterprise spending analysis tool. May 25, 12:23 p.m. PDT Startup ITM aims to help IT manage its own business A startup founded by former IT executives Monday announced a set of software packages that aim to give CIOs (chief information officers) management tools on a par with those long available for finance and other corporate functions. May 24, 4:03 p.m. PDT BI bigwigs ramp up platforms BI vendors Firstlogic, IBM, Informatica, and SAS Institute are all working to broaden the reach of their respective BI platforms via extensions to their product lines focused on data integration. May 10, 10:00 a.m. PDT Clementine 8.1 melds BA with BI foundation Innovation, such as that required to create and deploy BA (business analytics) solutions, is generally an easier process for smaller, focused development groups. So I’m seriously impressed by what SPSS has been able to accomplish in the BA tool area with the newest version of its data mining workbench, Clementine 8.1. May 7, 3:00 p.m. PDT Maximizing business intelligence I like to take fuzzy-buzzy terms such as business intelligence and nail them down. BI is not just a smarter, faster way to extract statistics from databases and warehouses. It’s a grab for that brass ring of business computing: solutions that don’t just tell you what your data is, but also what it means. To take this beyond marketing speak, we must establish what “means” means. May 7, 3:00 p.m. PDT BlackPearl launches predictive analytics Predictive analytics, still the domain of a few giant vendors such as SAS Institute and SPSS, is also finding support with smaller niche vendors such as BlackPearl, who announced this week BlackPearl B4 for the financial services industry. May 5, 11:00 a.m. PDT Microsoft makes business intelligence buy Microsoft on Monday said it acquired privately-held ActiveViews to improve its business intelligence offerings. April 26, 1:38 p.m. PDT Keys to intelligence success Lately I've been glued to C-SPAN, watching the Sept. 11 commission's hearings, and I found the testimony given on April 14 riveting. Witnesses from both the FBI and the new Terrorist Threat Information Center (TTIC) echoed the complaints I've heard time and time again from corporate IT and business management. April 23, 3:00 p.m. PDT Siebel expands its scope Siebel Systems is setting its sights beyond CRM, landing a banking software acquisition and an alliance with analytics vendor Teradata. Siebel last week also released a major update to its Siebel 7 product line. April 23, 3:00 p.m. PDT Siebel deepens links with Teradata Siebel Systems Inc. and NCR Corp.'s Teradata division said Tuesday they are deepening their existing alliance and optimizing Siebel's analytics software for use with Teradata's data warehouse. April 20, 10:09 a.m. PDT Siebel adds to banking products with Eontec buy Siebel Systems Inc. said Tuesday it has acquired Dublin-based banking software developer Eontec Ltd. to add transactional capabilities to its banking CRM (customer relationship management) and analytics offerings. Siebel paid $70 million cash for the company, and will pay up to $60 million more in cash throughout 2005 if revenue and customer-satisfaction targets are met, according to executives. April 20, 9:20 a.m. PDT IBM to unveil next version of WebSphere Commerce At the end of April WebSphere Commerce, IBM will formally announce Version 5.6, an upgrade to its e-commerce platform that will include a new feature called Starter Stores. Starter Stores is a collection of business processes configured to address different business requirements for different customer segments such as b-to-b, b-to-c, and partner and channel management. April 8, 1:52 p.m. PDT Securing e-mail takes spotlight Microsoft Chairman and Chief Software Architect Bill Gates continues to focus on security issues, zeroing in on spam as particularly destructive. April 2, 3:00 p.m. PST > Business > Data management |
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