Tech Support - Infoworld http://podcasts.infoworld.com/t/1969 en Sleazy salesman meets his match in IT truth tellers http://podcasts.infoworld.com/t/it-jobs/sleazy-salesman-meets-his-match-in-it-truth-tellers-238631?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 182px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/Salesman-Plasma-Screen_hp.jpg" alt="Sleazy salesman meets his match in IT truth tellers" width="243" height="182" align="right" /></div><p>I'm sure most of us have worked with someone desperately trying to prove their worth to the company and, in the process, making <a href="http://www.infoworld.com/t/information-technology-careers/it-inferno-the-nine-circles-it-hel</p> your IT tales IT Jobs IT Management IT Training Technology Consulting Tech Support Wed, 19 Mar 2014 10:00:00 +0000 Anonymous 238631 at http://podcasts.infoworld.com Phone foolery: Caught between a malcontent and a merger http://podcasts.infoworld.com/t/tech-support/phone-foolery-caught-between-malcontent-and-merger-238181?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 182px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/24OPgripeline_hp.jpg" alt="Phone foolery: Caught between a malcontent and a merger" width="243" height="182" align="right" /></div><p>When was the last time you thought about your office's <a href="http://www.infoworld.com/t/it-jobs/phantom-phone-line-stymies-network-sleuth-194286">phone lines and Internet access</a>?</p> Networking your IT tales IT Jobs Tech Support VoIP Wide Area Networking Wed, 12 Mar 2014 10:00:00 +0000 Anonymous 238181 at http://podcasts.infoworld.com Friends don't let friends migrate Active Directory alone http://podcasts.infoworld.com/d/microsoft-windows/friends-dont-let-friends-migrate-active-directory-alone-236565?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 182px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/12OPopenent_hp.jpg" alt="Friends don't let friends migrate Active Directory alone" width="243" height="182" align="right" /></div><p>One aspect of the IT world I truly appreciate is the community's generosity with their knowledge and time.</p> Microsoft Windows Active Directory Misadventures Windows Server Email Software Tech Support Wed, 19 Feb 2014 11:00:00 +0000 J. Peter Bruzzese 236565 at http://podcasts.infoworld.com Plea to IT: Don't mess with my monitor http://podcasts.infoworld.com/t/it-jobs/plea-it-dont-mess-my-monitor-235656?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 192px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/globe_laptops.jpg" alt="Plea to IT: Don't mess with my monitor" width="243" height="182" align="right" /><br /><em><p align="right">Credit: iStockphoto</p></em></div> your IT tales IT Jobs IT Management IT Training Desktop PCs Tech Support Workstations Wed, 05 Feb 2014 11:00:00 +0000 Anonymous 235656 at http://podcasts.infoworld.com Book smart, security stupid: Rogue professors flunk Security 101 http://podcasts.infoworld.com/t/it-jobs/book-smart-security-stupid-rogue-professors-flunk-security-101-235176?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 182px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/18OPsecadvise_hp.jpg" alt="Book smart, security stupid: Rogue professors flunk Security 101" width="243" height="182" align="right" /></div><p>If anyone wants to study human nature, they should tag along with IT pros for a few days. We see it all, the many shades of good and bad.</p> your IT tales Access Control IT Jobs IT Management IT Training Application Security Tech Support Identity Management Wed, 29 Jan 2014 11:00:00 +0000 Anonymous 235176 at http://podcasts.infoworld.com Abracadabra! Harry Potter, ghosts, and magic at the help desk http://podcasts.infoworld.com/t/it-jobs/abracadabra-harry-potter-ghosts-and-magic-the-help-desk-234191?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 182px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/11TCseemore_hp.jpg" alt="Abracadabra!</div> your IT tales IT Jobs IT Management IT Training Tech Support Workstations Wed, 15 Jan 2014 11:00:00 +0000 Anonymous 234191 at http://podcasts.infoworld.com Stand back -- major mouse dissection in progress http://podcasts.infoworld.com/t/tech-support/stand-back-major-mouse-dissection-in-progress-233630?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 192px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/mouse_learn.jpg" alt="Stand back -- major mouse dissection in progress" width="243" height="182" align="right" /><br /><em><p align="right">Credit: Aleksandar Stojanov</p></em></div> Computer Hardware IT Jobs IT Training Tech Support Computer Hardware Wed, 08 Jan 2014 11:00:00 +0000 Anonymous 233630 at http://podcasts.infoworld.com It's always Computing 101 in tech support http://podcasts.infoworld.com/t/it-jobs/its-always-computing-101-in-tech-support-232023?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 192px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/oops_error_key.jpg" alt="It's always Computing 101 in tech support" width="243" height="182" align="right" /><br /><em><p align="right">Credit: Gunnar Pippel</p></em></div> your IT tales IT Jobs IT Management IT Training Tech Support Wed, 04 Dec 2013 11:00:00 +0000 Anonymous 232023 at http://podcasts.infoworld.com 5 ways BYOD is shaking up tech support http://podcasts.infoworld.com/d/consumerization-of-it/5-ways-byod-shaking-tech-support-230379?source=rss_tech_support <p>Amid the clamor of "bring your own device" (BYOD), a question lurks in the background: "What happens to technical service and support?" Concerns for the tech support function encompass the extremes, from agents being overwhelmed with calls, to their becoming inhabitants of a help desk ghost town.</p> Consumerization of IT Mobile Technology BYOD Tech Support Mobile Technology IDG Insider Thu, 07 Nov 2013 11:00:00 +0000 uphan 230379 at http://podcasts.infoworld.com Techie, trust thyself and respect will follow http://podcasts.infoworld.com/t/it-jobs/techie-trust-thyself-and-respect-will-follow-227053?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 192px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/speech_bubbles.jpg" alt="Techie, trust thyself and respect will follow" width="243" height="182" align="right" /><br /><em><p align="right">Credit: iStockphoto</p></em></div> your IT tales IT Jobs IT Management IT Training Tech Support Wed, 18 Sep 2013 10:00:00 +0000 Anonymous 227053 at http://podcasts.infoworld.com The lost art of listening to users http://podcasts.infoworld.com/t/it-jobs/the-lost-art-of-listening-users-226058?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 192px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/listen_up.jpg" alt="The lost art of listening to users" width="243" height="182" align="right" /><br /><em><p align="right">Credit: iStockphoto</p></em></div> your IT tales IT Jobs IT Management IT Training Tech Support Wed, 04 Sep 2013 10:00:00 +0000 Anonymous 226058 at http://podcasts.infoworld.com In case of IT emergency, break out the chocolate http://podcasts.infoworld.com/t/it-jobs/in-case-of-it-emergency-break-out-the-chocolate-225720?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 192px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/donuts.jpg" alt="In case of IT emergency, break out the chocolate" width="243" height="182" align="right" /><br /><em><p align="right">Credit: iStockphoto</p></em></div> your IT tales IT Jobs Tech Support Wed, 28 Aug 2013 10:00:00 +0000 Anonymous 225720 at http://podcasts.infoworld.com The IT jobs with the highest and lowest salaries http://podcasts.infoworld.com/t/it-jobs/the-it-jobs-the-highest-and-lowest-salaries-221263?source=rss_tech_support <p>C-level titles top the list of <a href="http://www.networkworld.com/news/2013/012213-tech-salaries-266028.html" target="_blank">highest paid IT jobs</a>, and technical support positions dominate the low end of the pay scale, according to new salary data from technology staffing firm Mondo.</p> IT Jobs IT Management IT Training Technology Consulting Tech Support Fri, 21 Jun 2013 20:47:24 +0000 admin 221263 at http://podcasts.infoworld.com Oracle forums upgrade raises a ruckus among users http://podcasts.infoworld.com/d/the-industry-standard/oracle-forums-upgrade-raises-ruckus-among-users-221157?source=rss_tech_support <p>Oracle's recent upgrade to its online forums has divided the portal's many users, with some saying the update brings welcome changes but others claiming it is bug-riddled and inferior to its predecessor.</p> <p>After the revamped Oracle Technology Network Community site launched earlier this month, an official <a href="https://forums.oracle.com/thread/2548874" target="_blank">asked for feedback</a> from members, and the thread has drawn nearly 300 replies since then.</p> The Industry Standard Oracle Application Testing Tech Support Web Services Thu, 20 Jun 2013 18:20:32 +0000 admin 221157 at http://podcasts.infoworld.com iPhone butterfingers equal big bucks for Apple http://podcasts.infoworld.com/t/iphone/iphone-butterfingers-equal-big-bucks-apple-219253?source=rss_tech_support <p>Apple isn't just reaping the rewards of corporate tax loopholes; it's also making big bucks off customers who drop their iPhones -- especially iPhone 5s. As it stands, a replacement iPhone 5 can cost between $150 and $220, which is to say that the replacement can be more than the phone plus contract cost in the first place.</p> <p><iframe src="http://live.wsj.com/public/page/embed-5B330F7D_DC95_42AE_BE6A_9438FBF5B955.html" width="512" height="288" scrolling="no" frameborder="0"></iframe></p> Mobile Technology iPhone Tech Support Thu, 23 May 2013 18:15:29 +0000 InfoTube 219253 at http://podcasts.infoworld.com The job is 'IT manager,' but in title only http://podcasts.infoworld.com/t/it-jobs/the-job-it-manager-in-title-only-218782?source=rss_tech_support <div id="tw-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 210px; height: 155px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/caution_sign.jpg" alt="The job is 'IT manager,' but in title only" width="210" height="145" align="right" /><br /><em><p align="right">Credit: Daniel Deitschel</p></em></div> your IT tales IT Jobs IT Management IT Training IT Strategy Tech Support Wed, 22 May 2013 10:00:00 +0000 Anonymous 218782 at http://podcasts.infoworld.com Sorry, IT still doesn't do attitude adjustments http://podcasts.infoworld.com/t/it-jobs/sorry-it-still-doesnt-do-attitude-adjustments-218548?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 182px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/24OPgripeline_hp.jpg" alt="Sorry, IT still doesn't do attitude adjustments" width="243" height="182" align="right" /></div><p>Technology is now so ingrained in our culture that we're surprised when it's not immediately available.</p> Networking Security your IT tales Internet IT Jobs Mobile Development Tech Support Network Security Wed, 15 May 2013 10:00:00 +0000 Anonymous 218548 at http://podcasts.infoworld.com The office is on fire -- get the IT guy! http://podcasts.infoworld.com/t/it-jobs/the-office-fire-get-the-it-guy-218094?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 182px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/it-superhero_hp.jpg" alt="The office is on fire -- get the IT guy!" width="243" height="182" align="right" /></div><p>As an IT pro, what keeps me up at night is worrying about critical projects that absolutely cannot have downtime, where one mistake affects a large group of people.</p> your IT tales IT Jobs IT Management IT Training Printers Technology Consulting Tech Support Wed, 08 May 2013 10:00:00 +0000 Anonymous 218094 at http://podcasts.infoworld.com When no employee is better than a new employee http://podcasts.infoworld.com/t/it-jobs/when-no-employee-better-new-employee-217611?source=rss_tech_support <div id="tw-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 192px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/stay-back.jpg" alt="When no employee is better than a new employee" width="243" height="182" align="right" /> <br /><em><p align="right">Credit: iStockphoto</p></em></div> your IT tales IT Jobs IT Management IT Training Startups Technology Consulting Tech Support Wed, 01 May 2013 10:00:00 +0000 Anonymous 217611 at http://podcasts.infoworld.com Naughty and nice tales of off-hours tech support http://podcasts.infoworld.com/t/it-jobs/naughty-and-nice-tales-of-hours-tech-support-217088?source=rss_tech_support <div id="blog-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 192px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/44OPstrategic_hp.jpg" alt="Naughty and nice tales of off-hours tech support" width="243" height="182" align="right" /></div><p>When you work in tech support, word gets around -- amazingly quickly, it seems.</p> your IT tales IT Jobs Consumer Electronics Tech Support Wed, 24 Apr 2013 10:00:00 +0000 Anonymous 217088 at http://podcasts.infoworld.com