CRM - Infoworld http://www.infoworld.com/t/1929 en Rimini Street diversifies with cloud services for Workday, Salesforce.com http://www.infoworld.com/d/applications/rimini-street-diversifies-cloud-services-workday-salesforcecom-240371?source=rss_crm <p>Independent Oracle and SAP support provider Rimini Street will now offer integration services for customers who want to adopt SaaS (software-as-a-service) offerings from the likes of Salesforce.com and Workday.</p> <p>IT environments are set to "transform" from monolithic software suites to ones that include specialized applications as well as a mix of on-premises and cloud-based software, Rimini said in a statement.</p> Applications Cloud Computing Networking Internet CRM Private Cloud SaaS Web Services Applications Fri, 11 Apr 2014 19:26:29 +0000 admin 240371 at http://www.infoworld.com Salesforce.com is officially out of ideas http://www.infoworld.com/d/cloud-computing/salesforcecom-officially-out-of-ideas-239861?source=rss_crm <div id="tw-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 182px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/salesforce_cloud.jpg" alt="Salesforce.com is officially out of ideas" width="243" height="182" align="right" /></div> <p>When you run out of new ways to provide innovative technology, you go vertical. That was the running joke among CTOs back in the day.</p> Applications Cloud Computing The Industry Standard Salesforce.com CRM Cloud Computing Technology Business Tue, 08 Apr 2014 10:00:00 +0000 David Linthicum 239861 at http://www.infoworld.com SAP to resell Adobe's marketing suite in strike against Salesforce.com, Oracle http://www.infoworld.com/d/applications/sap-resell-adobes-marketing-suite-in-strike-against-salesforcecom-oracle-239051?source=rss_crm <p>SAP has turned to long-time partner Adobe in a bid to keep pace with Oracle and Salesforce.com in the red-hot marketing software market.</p> <p>The companies announced a global agreement Tuesday under which SAP will resell Adobe's <a href="http://www.pcworld.com/article/2111460/adobe-simplifies-app-advertising-integrates-marketing-cloud-with-ibeacons.html" target="_blank">Marketing Cloud software suite</a> along with SAP's Hana in-memory database platform and Hybris Commerce Suite.</p> Applications The Industry Standard SAP CRM Applications Technology Business Tue, 25 Mar 2014 15:30:47 +0000 admin 239051 at http://www.infoworld.com Oracle rolls out 'iOS 7'-inspired visuals for Fusion Applications http://www.infoworld.com/d/applications/oracle-rolls-out-ios-7-inspired-visuals-fusion-applications-238375?source=rss_crm <p>Oracle is continuing to simplify the look and feel of its Fusion Applications, including with a new skin inspired by Apple iOS 7, as the vendor ramps up marketing efforts around its application portfolio.</p> <p>The changes come as part of the eighth update to Fusion Applications, which first became available in 2011 after a lengthy development process.</p> Applications Oracle CRM ERP Applications Fri, 14 Mar 2014 11:42:59 +0000 admin 238375 at http://www.infoworld.com Microsoft takes Dynamics ERP upmarket with Azure support, new services http://www.infoworld.com/d/applications/microsoft-takes-dynamics-erp-upmarket-azure-support-new-services-237617?source=rss_crm <p>Microsoft has completed a series of moves aimed at making its Dynamics AX ERP software a more viable option for large enterprises, and plans to showcase them this week during the Convergence conference in Atlanta.</p> <p>Dynamics AX 2012 R3, the latest version of Microsoft's high-end ERP (enterprise resource planning) offering, will be available May 1 both in on-premises form and on the Windows Azure cloud infrastructure service, Microsoft announced Tuesday.</p> Applications Cloud Computing Microsoft IaaS CRM ERP SaaS Tue, 04 Mar 2014 15:55:59 +0000 admin 237617 at http://www.infoworld.com Oracle buys BlueKai, gains massive consumer data mart http://www.infoworld.com/d/the-industry-standard/oracle-buys-bluekai-gains-massive-consumer-data-mart-236952?source=rss_crm <p>Oracle is moving into the market for big customer data by buying BlueKai, which aggregates data on consumers and offers it to marketers via a platform for running targeted marketing campaigns on the Web, offline and on mobile devices. Terms of the deal, which was announced Monday, were not disclosed.</p> <p>BlueKai's software helps manage large stores of customer and audience profile data that can be used in conjunction with various types of marketing software. The company's data marketplace containing hundreds of millions of profiles.</p> The Industry Standard Oracle M&A CRM Data Management Mobile Technology Mon, 24 Feb 2014 15:32:37 +0000 admin 236952 at http://www.infoworld.com Oracle creates unified suite of marketing software http://www.infoworld.com/d/applications/oracle-creates-unified-suite-of-marketing-software-236639?source=rss_crm <p>After spending billions to acquire a series of marketing-related software companies, Oracle is now undergoing the process of creating a unified suite it can take to battle against competing offerings from the likes of Salesforce.com and Microsoft.</p> Applications Oracle M&A CRM Predictive Analytics SaaS Wed, 19 Feb 2014 15:37:32 +0000 admin 236639 at http://www.infoworld.com Microsoft revamps Dynamics CRM for fresh run at Salesforce.com http://www.infoworld.com/d/cloud-computing/microsoft-revamps-dynamics-crm-fresh-run-salesforcecom-236637?source=rss_crm <p>Microsoft is about to make a fresh run at its CRM (customer relationship management) rival Salesforce.com with new capabilities for marketing automation, customer support and social media monitoring.</p><p>The three components, which came about in part through Microsoft's acquisitions of Parature, MarketingPilot and NetBreeze, map in a competitive sense to Salesforce.com's Service Cloud, ExactTarget and Radian6 software products.</p> Cloud Computing Microsoft CRM SaaS Wed, 19 Feb 2014 12:35:50 +0000 ccraig 236637 at http://www.infoworld.com The future of Dynamics in a Nadella-led Microsoft http://www.infoworld.com/d/cloud-computing/the-future-of-dynamics-in-nadella-led-microsoft-235881?source=rss_crm <p>Microsoft's Dynamics ERP and CRM product lines <a href="http://www.pcworld.idg.com.au/article/520630/microsoft_reorganization_leaves_dynamics_sweet_spot/" target="_blank">seemed safe</a> immediately following former CEO Steve Ballmer's sweeping reorganization of the company last year. But now that longtime Microsoft executive Satya Nadella has been <a href="http://www.itworld.com/it-management/403244/satya-nadella-succeed-ballmer-microsoft-ceo" target="_blank">named Ballmer's successor</a>, the time is ripe for more focused speculation on the future of Dynamics.</p> Applications Cloud Computing Microsoft CRM ERP SaaS Fri, 07 Feb 2014 12:35:54 +0000 admin 235881 at http://www.infoworld.com Salesforce.com rolling out big CRM upgrade following Salesforce1 launch http://www.infoworld.com/d/applications/salesforcecom-rolling-out-big-crm-upgrade-following-salesforce1-launch-233907?source=rss_crm <p>Salesforce.com has spent plenty of time lately discussing its <a href="http://www.pcworld.com/article/2064360/salesforcecom-unveils-salesforce1-platform.html" target="_blank">new Salesforce1 development platform,</a> but most of its customers remain focused on the vendor's core CRM (customer relationship management) application, which has just received a significant new upgrade.</p> <p>The Spring '14 edition of Salesforce.com CRM is now in preview, with a general release set for the coming weeks.</p> Applications Cloud Computing CRM SaaS Thu, 09 Jan 2014 18:57:27 +0000 admin 233907 at http://www.infoworld.com Microsoft buys Parature for customer self-service software http://www.infoworld.com/d/the-industry-standard/microsoft-buys-parature-customer-self-service-software-233563?source=rss_crm <p>Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for customers.</p> <p>Terms of the deal, which is expected to close within 30 days, were not disclosed. Parature's roughly 100 employees will be brought into Microsoft, said Fred Studer, general manager of Dynamics product marketing.</p> Applications The Industry Standard Microsoft M&A CRM Tue, 07 Jan 2014 12:00:29 +0000 admin 233563 at http://www.infoworld.com Salesforce's Marc Benioff tries to out-Oracle Larry Ellison http://www.infoworld.com/t/crm/salesforces-marc-benioff-tries-out-oracle-larry-ellison-231411?source=rss_crm <div id="tw-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 182px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/salesforce_cloud.jpg" alt="Salesforce's Marc Benioff tries to out-Oracle Larry Ellison" width="243" height="182" align="right" /></div> <p>Salesforce.com's Dreamforce conference was a smashing success this week, particularly if its aim was to make a bigger splash than <a href="http://www.oracle.com/us/corporate/how-big-is-openworld-2019871.pdf" target="_blank">Oracle </a></p> Application Development Cloud Computing Hewlett-Packard (HP) Larry Ellison Oracle Salesforce.com CRM PaaS SaaS Fri, 22 Nov 2013 11:00:00 +0000 InfoWorld Tech Watch 231411 at http://www.infoworld.com Trojan program steals log-in credentials and other sensitive data from SAP client apps http://www.infoworld.com/d/security/trojan-program-steals-log-in-credentials-and-other-sensitive-data-sap-client-apps-231388?source=rss_crm <p>A recently discovered malicious program steals log-in passwords and other sensitive information from SAP client applications and allows cybercriminals to access SAP servers from infected workstations.</p> Security SAP Anti-spyware CRM Malware Thu, 21 Nov 2013 17:32:21 +0000 admin 231388 at http://www.infoworld.com Get ready for the 'Internet of customers,' Salesforce.com CEO Benioff says http://www.infoworld.com/d/cloud-computing/get-ready-the-internet-of-customers-salesforcecom-ceo-benioff-says-231266?source=rss_crm <p>Much has been made about the "Internet of things," but behind every device is a customer, and companies that fail to recognize this do so at their own peril, according to Salesforce.com CEO Marc Benioff.</p><p>The concept of B-to-C, or business-to-consumer, is old hat, Benioff said during a keynote Tuesday at the Dreamforce conference in San Francisco. "In the world of the Internet of customers, consumers get transformed into customers."</p> Cloud Computing Salesforce.com CRM PaaS Web Development Wed, 20 Nov 2013 11:49:37 +0000 ccraig 231266 at http://www.infoworld.com Salesforce.com launches Salesforce1 integration platform http://www.infoworld.com/t/crm/salesforcecom-launches-salesforce1-integration-platform-231031?source=rss_crm <div id="tw-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 182px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/salesforce_cloud.jpg" alt="Salesforce.com launches Salesforce1 integration platform" width="243" height="182" align="right" /></div><p>Salesforce.com has unveiled Salesforce1, a new platform that unifies many of the disparate pieces across its empire via a platform designed to allow the creation of social and mobile apps.</p> Applications Application Development Cloud Computing Salesforce.com Development Tools CRM PaaS Mobile Development Mon, 18 Nov 2013 12:07:43 +0000 InfoWorld Tech Watch 231031 at http://www.infoworld.com Zoho lures Salesforce customers with new enterprise CRM features http://www.infoworld.com/d/applications/zoho-lures-salesforce-customers-new-enterprise-crm-features-230878?source=rss_crm <p>Zoho has added a series of features to its CRM (customer relationship management) software in a bid to appeal to larger companies as well as lure away customers from the likes of Salesforce.com.</p> <p>In some respects, the Zoho update amounts to the company catching up to Salesforce.com and others rather than showcasing truly new innovations.</p> Applications Salesforce.com CRM Web Services Thu, 14 Nov 2013 19:06:09 +0000 admin 230878 at http://www.infoworld.com SugarCRM goes after Salesforce.com with new interface, emphasis on lower cost http://www.infoworld.com/d/cloud-computing/sugarcrm-goes-after-salesforcecom-new-interface-emphasis-lower-cost-230656?source=rss_crm <p>SugarCRM is hoping to gain inroads against its much larger rival Salesforce.com with a revamped user interface it says places emphasis on the needs of individual users, not business managers seeking a wide view of sales activity in their company.</p> <p>This "user-first" design approach includes a few pages from Salesforce.com's playbook, however, such as collaborative activity streams that seem close in purpose to Salesforce.com's Chatter, which was announced in November 2009.</p> Applications Cloud Computing CRM SaaS Tue, 12 Nov 2013 13:36:32 +0000 admin 230656 at http://www.infoworld.com Microsoft unveils industry templates, special pricing for Dynamics CRM http://www.infoworld.com/d/cloud-computing/microsoft-unveils-industry-templates-special-pricing-dynamics-crm-230204?source=rss_crm <p>Microsoft is hoping to differentiate its Dynamics CRM (customer relationship management) software from the likes of Salesforce.com with a new set of 18 industry templates that fit the application to verticals including sports management, health care and more specialized areas such as prison inmate data.</p> <p>The announcement was made Tuesday during Microsoft's Convergence 2013 EMEA event in Barcelona.</p> Applications Cloud Computing Microsoft Microsoft Azure IaaS CRM PaaS ERP Tue, 05 Nov 2013 12:25:51 +0000 admin 230204 at http://www.infoworld.com Salesforce vs. Microsoft: Dueling single sign-ons http://www.infoworld.com/t/authentication/salesforce-vs-microsoft-dueling-single-sign-ons-228747?source=rss_crm <div id="tw-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 182px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/MS-vs-SalesForce_hp.jpg" alt="Salesforce vs Microsoft: Duelling single-sign-ons" width="243" height="182" align="right" /></div><p>Diversify or die -- that's the lesson of the era for most any service-oriented company. If you don't want to get plowed under, you'd better find out where else you can go from here.</p> Cloud Computing Security Microsoft Salesforce.com Authentication CRM SaaS Tue, 15 Oct 2013 12:00:00 +0000 InfoWorld Tech Watch 228747 at http://www.infoworld.com You can't spell 'office politics' without 'IT' http://www.infoworld.com/t/it-jobs/you-cant-spell-office-politics-without-it-227978?source=rss_crm <div id="tw-edit" style="padding: 8px; background: none no-repeat scroll center top #ffffff; position: relative; float: right; width: 243px; height: 175px;"><img src="http://www.infoworld.com/sites/infoworld.com/files/media/image/fingers_pointed.jpg" alt="You can't spell 'office politics' without 'IT'" width="243" height="165" align="right" /> <br /><em><p align="right">Credit: Jutta Kuss</p></em></div> your IT tales IT Jobs IT Management IT Training Collaboration Software CRM Technology Consulting Wed, 02 Oct 2013 10:00:00 +0000 Anonymous 227978 at http://www.infoworld.com