The risks of business doing an end-run around IT are high, says Gerjets. "What happens is the business units go get their own cloud solutions and then come back to IT and say, 'Hey, we need these integrated because we just figured out our business flow goes cross-system.' And then IT says, 'Oh, we can't integrate it,' and looks even worse. It's almost like a vicious cycle if it heads that way, especially for IT organizations that have a bad relationship with the business."
Not that Gerjets categorically discourages the use of public cloud services, but again, collaboration up front is key. During the selection phase, IT helps business units choose cloud services that can be integrated effectively.
In the end, it's all about understanding what the business is about and where it wants to go -- and anticipating what the business needs to make decisions and jump on new opportunities.
If you hadn't noticed, fewer people these days run around proudly proclaiming they "work in IT." That's not because they don't want to be identified with technology. It's because the idea of IT as an entity separate from business is old hat.
This article, "6 lessons to learn from a happy IT organization," originally appeared at InfoWorld.com. Read more of Eric Knorr's Modernizing IT blog. And for the latest business technology news, follow InfoWorld on Twitter.