Google, Salesforce miss the mark

Group Edition isn't the killer app the industry was hoping for Is the Google-Salesforce announcement of a new, jointly developed application just smoke and mirrors, or is it the start of something big? Certainly Group Edition, which combines Google's AdWords with Salesforce's CRM lead-generation feature, is not the big announcement we were all expecting when I wrote a blog last week, Google, Salesforce may make

Group Edition isn't the killer app the industry was hoping for

Is the Google-Salesforce announcement of a new, jointly developed application just smoke and mirrors, or is it the start of something big?

Certainly Group Edition, which combines Google's AdWords with Salesforce's CRM lead-generation feature, is not the big announcement we were all expecting when I wrote a blog last week, Google, Salesforce may make software history.

If there had been something nifty about how Group Edition replaces Team Edition, the entry-level CRM SaaS (software as a service) application for small businesses, there might cause for excitement. But I question whether there is anything new here at all.

Google AdWords, for the uninitiated, allows companies to buy the right to have their business linked with keyword searches. In other words, when someone searches on a keyword you have bought advertising rights to through AdWords, a link to your company's Web site will show alongside nonpaid results relevant to that particular search.

So now Google AdWords will be promoted in Group Edition. A user wanting to sign up can punch out from Group Edition to Google and sign up. Zzzzzzzzzzzzzzz.

Let's say you take that step and a search for, say, baseball bats brings up the name of your sporting goods store and the user clicks on your link, it is still up to Salesforce to get that potential customer to fill out a lead form in order to identify himself. Typically a company can offer an incentive, a Webinar or perhaps a topic white paper, if the visitor fills out a name capture form. Zzzzzzzzzzzzzzz.

The only difference now is that the Google AdWords stats can now be incorporated into the Salesforce lead-generation form, giving salespeople more data on the customer, such as how long they stayed on the site, what they looked at, and so on.

Because Google will give a small portion of its ad revenue to Salesforce if a Salesforce customer signs up for Google AdWords with no reciprocal revenue exchange on Salesforce's part, the immediate benefit goes to Salesforce. However, Google hopes that Salesforce will sell the heck out of the new co-designed site so that Google can garner an entirely new market for its AdWords product.

For my money, it doesn’t even qualify as a great mashup; rather, it is just an improved interface. One plus one still only equals two, with the only change coming from the fact that salespeople can now see all the data in one place.