Lev Katz, data center operations manager at MidAmerica Bank in Naperville, Ill., said he’s more interested in better functionality in EMC’s Control Center management software than whatever the company may announce next week.
Katz, who uses both Symmetrix and Clariion arrays in his data center, said more hard-drive space doesn’t impress him because “I expect everything to be faster, bigger and cheaper as time goes on.” The mirrored cache, however, does “impress me, because that’s a technology breakthrough,” he said.
Katz said it’s disturbing to him that EMC hasn’t done more to improve the granularity of the management features on the Symmetrix. “Symm, right now, is a black box,” he said.
MidAmerica Bank runs EMC’s Control Center management software with its Symmetrix 800, which Katz said is great for telling him what the Symmetrix can do but doesn’t control the Clariion. It also doesn’t allow him to troubleshoot the Symmetrix hardware.
“Let’s say there’s a problem and you don’t know where a problem is. Simple pinging of a port lets you know half the time where that problem is,” he said. “With the Clariion, I can go in and look at events. I can call up EMC and say, ‘Hey, this is an event. I have a media error on Drive 2, on Slot 4 on Enclosure 02. Send me a drive. On the DMX, I have to call them and say, ‘Hey, there’s a blinking light.’”
Seyrafi said that while EMC has been emphasizing its midrange Clariion line and software, the high-end Symmetrix array still represents EMC’s “largest revenue component” -- accounting for 40 percent of revenue, when software and services are included.