Web browser or Office suite? Microsoft's and Google's office productivity and collaboration clouds pit rich and complex against simple and lean more
Read this paper to learn about adoption inhibitors of the cloud, potential solutions, and how advanced Application Delivery Controller (ADC) technologies are critical to a broader cloud adoption.
Discuss practical CX tools and service methods such as contact center agents and the use of realtime speech analytics to help contact center managers know what interactions to prioritize.
Find out what will be news for the day, with our first-thing-in-the-morning briefing.