Much more stressed out about the outage is Stefan Topfer, CEO and chairman of Winweb International Ltd. in London, which offers Skype as part of a suite of services for small businesses.
Winweb has about 250,000 registered users, so the company's customer support lines have been ringing off the hook inquiring about Skype.
At the time of his phone interview with IDG News Service on Friday, over 8 hours had passed since Skype had last provided an official update about the situation, and Topfer was livid about this.
"That's a whole business day. That's quite unacceptable. I'm quite upset about it," Topfer said. He had been unsuccessfully trying to contact his company's main Skype contact since the beginning of the outage on Thursday.
Once the service is restored and Skype explains to him what happened, he'll decide whether to stick with Skype or seek other options.
"My masters are my clients and I have to provide them with a good service. This outage is going to impact my business, no question about it," Topfer said. "The most stunning thing of all is really the way this customer care has been handled."
For Pick, the situation has been a learning experience in several ways. For example, free of the real-time communication distractions from Skype, "I have managed to get a lot more done in terms of writing work," he wrote. And the situation has made it clear that it's never good to depend too much on a single service, company or tool, which, he now realizes, can be "a potentially hazardous career move."
Skype has about 220 million registered users worldwide. At peak times, it has an average of 9 million concurrent users on its network, a Skype spokeswoman said Friday. At press time -- 12:30 a.m. GMT Saturday -- the service indicated almost 4 million [m] concurrent users on the network.