I was was one of the unlucky SunRocket customers affected by the company going belly up, leaving service -- and VoIP itself -- in doubt.
I jumped to Vonage -- patent lawsuit be damned -- and received my free VoIP box, but it takes 10 biz days to port your old number.
Not a problem. While SunRocket is dodgy at best now for full functionality, call forwarding to a virtual new number (to be replaced by my SunRocket number when porting is complete) can be done at sunrocket.com. It worked instantaneously for me.
And I assume I won't be charged for using it, given I prepaid for a year at $199 (have used it for three months.)
I am assuming my money is lost in this fiasco, but have placed a call with Sherwood Partners, which is handling the belly-up. WIll let you know, Tech Watchers, what I hear on that (holding my breathe).
For the record, SunRocketers have many options for alternative service, and all companies including Vonage are trying to grab SunRocket's share following the company's demise. (See full letter to customers below.) But judging by the coverage on TV news of this, and banter by TV anchormen and women, VoIP just got slammed a big one with consumers. One Sacramento newscaster said she was using Vonage, but it too could just disappear like SunRocket one day, "so who knows with these Internet startups" (or something like that).
Thanks, SunRocket management. You take the cake for worst handling of a matter such as this.
*****LETTER FROM SHERWOOD PARTNERS******
After significant effort by the Company to avoid this result, SunRocket is in the process of closing its operations and therefore will no longer be able to provide you with the phone service that you have been accustomed to. However, this email provides you with an opportunity to sign up with select service providers who we believe will offer outstanding replacement service.
In order to assist you, we have entered into negotiations with a number of service providers. As a result of those negotiations, we have entered into agreements with 8x8, Inc., provider of the Packet8 service, and Unified Communications Corp., provider of Teleblend service to offer you the best options and we are proud to recommend the following alternatives to you. Please make your decision to move to a new service provides immediately as future service is uncertain.
The Packet8 Internet phone service incorporates patent protected technology from 8x8. Inc., a publicly traded company in business for more than 20 years. The service works in the same way as SunRocket’s and offers a virtually identical feature set.
* No Startup Costs
* FREE activation
* FREE equipment
* FREE shipping
* FREE first month of service
* Quickly port your number at no charge
A Savings of over $100!