Engineers tackle big waits for big files

Storing large project files separately in its 20 offices worked fine for environmental engineering firm GEI Consultants until employees with different specialties had to start collaborating on jobs.

Once those electronic documents had to be worked on at more than one site, both transmitting and keeping track of them became a challenge, according to CIO Ray Barry. Server consolidation looked like the answer, and the company started planning for it. But there was so much latency across GEI's network connections that transfers of CAD and GIS (geographic information systems) files, which were 800MB and larger, took several hours.

"People quickly realize the effect of latency when you're passing a very large file," Barry said. "That issue was really a roadblock for us trying to look at centralizing storage of my company's files." GEI had to take the project off the drawing board.

GEI, with 340 employees, is not alone among medium-size enterprises in wanting to centralize its servers or make the links between its remote sites run faster, according to industry analysts. Most medium-size companies have at least three or four facilities, and just having a file server, a print server, and an Active Directory server in each location can create an expensive headache for a small IT staff, said Rob Whiteley of Forrester Research.

"It's a quick hit for cost savings and operational efficiency to centralize all that," Whiteley said.

But before it could do so, GEI needed a WAN optimization system to reduce delays. Server centralization is one of several factors, including backups and Windows file sharing, that are leading medium-size companies to seek WAN optimization, said Michael Brandenburg of Current Analysis.

"Eventually, every enterprise or [small and medium-size business] is going to get to that point," Brandenburg said.

GEI is based in Woburn, Mass., and provides consulting services to developers, governments, and other clients concerning geological, water, and environmental issues. Its offices throughout the United States range from five to about 50 employees, and its engineers have a wide range of specialties, Barry said.

Until recently, each of those offices tended to work on its own projects without much help from others, Barry said. But as GEI's projects grow more complex, employees with different skills rely on each other more.

"Our collaborative work between our offices is only going to increase," Barry said. That often means importing CAD and GIS files from across the country, making changes, and sending them back. Also, IT staff needs to give employees from different offices the rights to get into the remote files they need. Putting all that information in one datacenter, with a standard system of naming and organizing files, would help employees find the correct version of each file to work with, he said. It would also make it easier to properly keep or discard versions of files, which helps with record-keeping laws and court cases, he said.