Alcatel-Lucent also will roll out a new release of its OmniPCX Enterprise IP PBX software. Release 9.0 supports up to 100,000 users and features Session Initiation Protocol controller and trunking enhancements that allow adoption of new unified communications applications and SIP device management, Alcatel-Lucent says.
The company also upgraded its OmniTouch 8600 My Instant Communicator unified messaging and communications client. New software for the client, Release 5.1, offers support for third-party applications such as Microsoft Office Communicator and IBM Sametime 8.0 and Lotus Notes.
For contact centers, Alcatel-Lucent unveiled Release 9.0 of OmniTouch Contact Center Premium (10 to 150 agents) and Standard editions (up to 10 agents). The new software improves agent access to back-office expertise through the system's interactive voice response and text-to-speech capabilities, with multimedia information disseminated by voice, fax, or e-mail. It supports the Genesys Voice Platform 8, which acts as an integrated platform for voice applications. (Genesys is an Alcatel-Lucent company.)
Pricing for the OmniSwitch 9000E starts at $15,000. Licensing of My Instant Communicator starts at $190 per seat when acquired standalone or $140 per seat when acquired in a package.
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