- It seems like a simple proposition to involve end-users in changes with the software they use daily. However, it becomes more complicated when high-up managers who are removed from day-to-day functions are making the decisions.
- The perils of IT managers who put bureaucracy before business needs and forget the importance of the customer are revealed in "Ignoring business needs is a bad IT move."
- The specs may look good on paper, but expect trouble when users don't have time to test-drive the software.
- "I'll fix your computer, but don't have to be nice about it." Being courteous toward coworkers may not be a stated part of the IT job description, but it's certainly a skill worthy of attention.
- When your clients hate IT, you'll need to communicate, communicate, communicate, then communicate some more.
- A techie lands his first job working at a support center -- and discovers the lessons from basic training, such as listening to the user, are sometimes better than heeding the advice of an "expert."
This story, "Wanted: Tech experts with people skills and common sense" was originally published at InfoWorld.com. Read more crazy-but-true stories in the anonymous Off the Record blog at InfoWorld.com. For the latest business technology news, follow InfoWorld.com on Twitter.