A basic but sometimes overlooked part of business is providing good customer service. Tech pros in the trenches get daily practice with this skill, be it working with end-users on an app dev project or troubleshooting a help desk call. And yet, there are those high-level managers or some on the IT staff who forget such basics, taking customers and end-users for granted and not realizing the importance of courteous interactions, often with regrettable results.
Here are stories from the Off the Record archives written by tech pros who've worked in situations where managers or coworkers forgot the importance of the people who use the technology. Their words may echo your own.
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