Another piece of the puzzle: Jane also gets automated orders from a system that she has to process. A rep from our supplier called to tell me that Jane was having problems getting emails that contained these orders. I asked him to send some tests to me. No problem. I gave them Jane's email address and they sent tests to her.
It turns out she's giving out her own email address incorrectly, though she's been with the company for several years.
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This story, "User to IT: It's your fault, not mine," was originally published at InfoWorld.com. Read more crazy-but-true stories in the anonymous Off the Record blog at InfoWorld.com. For the latest business technology news, follow InfoWorld.com on Twitter.