Once again I audited the machine. The difference was that this time, someone had wiped all the browsing history from Internet Explorer. Little did they know that browsing history is not the only place you can see which pages have been visited. I used the cookies to file another report, but this time I made sure to include that someone tried to cover their tracks.
A few weeks later, I was informed that the teacher was reprimanded and transferred to a different school in another sector -- not the harshest of consequences, in my opinion.
I guess you never know what the end-users are up to, and sometimes, all it takes is a small glitch to cause an avalanche that leads to a techie being asked to troubleshoot a different kind of problem than broken hardware.
This story, "Troubleshooting both printer and personnel problems," was originally published at InfoWorld.com. Read more crazy-but-true stories in the anonymous Off the Record blog at InfoWorld.com. For the latest business technology news, follow InfoWorld.com on Twitter.