What had happened was that the client's suits were trying to uninstall their failed attempt at earlier installations, which kept magically coming back while our IT guys tried to install it from another terminal. So the suits kept deleting while our IT guys kept re-installing -- over and over again.
For over 12 hours, the two teams had fought each other from different locations, one installing software and the other deleting it, because the corporate guys thought they were helping and none of the IT guys had thought to disable logins.
The solution we decided on in-house was to do more to train one another in the basics of each of our specialties and to offer a summary document with information about each of our clients. That's when our boss decided that adding a classroom and offering training classes would be a great idea.
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This story, "The software install that would not end," was originally published at InfoWorld.com. Read more crazy-but-true stories in the anonymous Off the Record blog at InfoWorld.com. For the latest business technology news, follow InfoWorld.com on Twitter.