Mark finally got well, came back on Wednesday, and very soon fixed the problem. The issue had been that the forwarders in the enterprise router were not fully configured for the changes Mark had made to the DHCP ranges. Only some users could get a valid address, and about half of those on the campus were getting 169s. Apparently, Mark did not follow up and actually test the changes before Monday to make sure there weren't any problems.
Ed voiced his approval that everything was once again working properly. But he never, not even once, acknowledged the flaws in what had happened or the headaches it had caused for the users.
Datacom 101 taught that changes should be made invisible to the user. I guess both Ed and Mark skipped that class -- along with basic common sense.
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This story, "Common sense wanted in the IT department," was originally published at InfoWorld.com. Read more crazy-but-true stories in the anonymous Off the Record blog at InfoWorld.com. For the latest business technology news, follow InfoWorld.com on Twitter.