Trying to save money in a depressed economy, our company ran into an example of how some cost-saving measures don't always help the budget.
After having the same Internet and phone service provider for over a decade, including moves to three different offices, we decided to change to a lower-cost provider.
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This particular provider mainly offered consumer services but made a great sales pitch about being good for small businesses. The price was right, the service and support were right (or so we were led to believe), and we liked what we found in the research.
We would have to cut back on some services, which we had anticipated anyway. For instance, we would no longer have 100 direct phone numbers -- not much of a compromise since we have far fewer employees than that and were never able to achieve the large growth that our optimistic CEO had when he signed the contract originally. Our new CEO was a bit more practical.
What we didn't realize was just how much our services were going to be cut back.
The IT person put in charge of the project, "Steve," did a good job of planning and organizing the change. He had done his homework and was more than ready on the scheduled day. He expected the process to take about 2 hours and had warned everyone well ahead of time. He was careful to do everything so that there would be no interruption of our normal work in most of our sites -- the only exception was that at one site we would be without phones or email for a couple of hours while the change was made.