As the economy has improved, companies have been spending more on IT, tackling upgrades that were put on hold, and deploying new technologies. "Some of the investment dollars that got pulled back in the recession have now loosened up," Pollock says. New tech projects inevitably create greater demand for help desk individuals who are tasked with getting end users acclimated to new technologies.
Across all job roles and geographies, retention is becoming a big issue for IT. In particular, it's hard for many companies to hold on to younger IT workers.
"They're always looking for the next challenge, the next opportunity for more growth, more learning opportunities, the chance to get their hands on the latest technology," Pollock says of Millennial workers.
Of course, young workers aren't the only techies seeking career growth. "Retention is a big issue" across all age groups, Pollock says.
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