"Unfortunately, the experience on HealthCare.gov has been frustrating for many Americans. Some have had trouble creating accounts and logging in to the site, while others have received confusing error messages, or had to wait for slow page loads or forms that failed to respond in a timely fashion. The initial consumer experience of HealthCare.gov has not lived up to the expectations of the American people. We are committed to doing better," HHS said in its blog post Sunday.
But HHS, which is in scalding water over what many consider an unparalleled fiasco, also tried to put a positive spin on the situation and do some damage control, saying that fixing the site is a top priority and that some parts of the website have worked as intended.
"The 'Data Hub' component, which provides HealthCare.gov with information that aids in determining eligibility for qualified health plans, is working. Individuals have been able to verify their eligibility for credits, enabling them to shop for and enroll in low or even no-cost health plans," the blog post reads.
Since the site's launch, HHS has been working "around the clock" to fix the problems and has patched many bugs, which has resulted in site performance improvements, the agency said.
"Today, more and more individuals are successfully creating accounts, logging in, and moving on to apply for coverage and shop for plans. We're proud of these quick improvements, but we know there's still more work to be done. We will continue to conduct regular maintenance nearly every night to improve the experience," the post reads.
HHS also said that almost 500,000 insurance applications have been submitted nationwide and that there have been 19 million unique visits to HealthCare.gov. It's not clear if the number of applications refers to those made only via the website or if it also includes those submitted over the phone and via regular mail.
Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.