Independent experts have made the decision of whom to buy from an easy one. According to IDC, Dell has led the small and medium-sized business (SMB) category for PC and laptop supplies in the U.S. for 10 consecutive years. Top independent research firms like Frost & Sullivan and Technology Business Research Inc. (TBR) have given Dell their highest seals of approval for customer satisfaction and best brand. TBR has ranked Dell No. 1 in Server Customer Satisfaction.