Test Center review: Open source Drupal turns pro
Acquia's strengthened and supported distribution of the popular CMS smooths the path to a trouble-free Drupal site
Time will tell
Although Acquia Drupal was too new to completely evaluate some of the support options (such as discussion forums), the technical underpinnings of this service were solid. Setup and remote management of my Drupal Web site proved to be simple and uneventful. The Ticket Management system worked well. What's more, I believe there are enough subscription levels and support methods (including by phone) for managing production Web sites of many sizes.
As a first version, Acquia has more work to do, too, which company representatives acknowledged. In a briefing, they indicated the staff is looking to integrate more modules, provide better documentation, have simpler deployments (cloud packaging and redistribution through shared hosts), and include more analytics.
Based on a week of testing, I can't offer a meaningful assessment of Acquia's technical support services, nor can I determine whether Acquia will live up to its promise to provide timely updates to Drupal that don't break things. I can say that Acquia makes the deployment of Drupal considerably easier and adds valuable management tools. If the support network follows suit, Acquia Drupal will be a tempting option for organizations that lack the time or staff to deal with the patchwork of a raw Drupal environment.