Product review: Critical Links EdgeBox Business
Critical Links' "office in a box" ups functionality, and complexity, in bundle of e-mail, filer, Web server, and Asterisk telephonyFollow @infoworld
In daily use, EdgeBox's PBX features worked just as I'd defined with the IVR editor. For instance, if someone didn't answer their phone, messages were correctly routed to voice mail. These were later easily retrieved by dialing the voice mail extension. Besides an indicator on the phone, users can also be notified of new messages by e-mail, along with the message in audio format.
Many of EdgeBox's 50-odd software packages are part of the open source Asterisk distribution, and they make up a rich and robust collection. For example, advanced PBX features include queues and agents (valuable for call centers) as well as conferences. There's also call park, call transfer, and hunt groups, where all phones ring, which is a useful feature in a support setting.
Open standards can be a good thing because of the many optional packages available. On the flip side, the many different interfaces and procedures in EdgeBox add complexity to configuring and using the system. Nevertheless, I have no concerns that EdgeBox will do a very good job. It's one of the more expandable systems. Plus, Critical Links gave EdgeBox features, such as call queues, that are sometimes optional or not available with other systems.