Unfortunately, IT could have to worry about the service, and it could become more costly than expected for many reasons that technically unsophisticated business users might not understand. For example, a third-party service can put unexpected strains on in-house resources and impact the performance of other workloads. It might open up a new security hole. It might violate compliance laws because of where it processes or stores data. At any moment, an IT admin might get an angry phone call demanding answers about a slowdown or a breach, and he or she will not be able to easily pinpoint the problem because the offending service is not on his or her radar (or green screen).
IT departments already are feeling the pain, according to the report: When asked to identify the top three contributors to their organization's state of IT complexity, the third highest factor, at 28 percent, was that "users are acquiring public cloud services that are not managed by central IT, require support, and create risk." (No. 1 at 42 percent was "highly connected, mission critical applications" and No. 2 was "technology requirement to maintain legacy applications and systems.")
There are ways for organizations to ease cloud adoption, giving end-users the ability to use third-party services without putting IT or the organization as a whole at risk, according BMC CIO Mark Settle. First, organizations need to recognize that putting the responsibility on IT means involving IT with cloud projects from day one. It also includes developing policies, not only selecting acceptable cloud providers, but also for determining whether a project is better performed by a third party or in-house.
Settle foresees more enterprises developing a bill-back system through which an end-user could quickly and easily determine whether it's more effective to use in-house resources or a third-party service. For example, a business user could enter a request for a data-analysis job and in response receive details regarding the costs and time to complete the task in the company data center compared to an approved outside service. The user could then make an informed decision on whether to go with a slower, cheaper approach or a faster, more expensive path.
This story, "Execs to IT: Take these cloud services and manage them," was originally published at InfoWorld.com. Get the first word on what the important tech news really means with the InfoWorld Tech Watch blog. For the latest developments in business technology news, follow InfoWorld.com on Twitter.