Accenture www.accenture.com
Borderless Workplace Initiative
Project lead: Vidya S. Byanna, Executive Director of Global Infrastructure
Project description: Accenture standardized and consolidated desktop, server, collaboration, unified communications, data networking, VoIP, and videoconferencing technologies to create a "borderless" collaborative network for its global workforce of 180,000 employees in 40 countries.
[ Read the full Accenture finalist profile | see Top 10 Finalists slideshow ]
Industry: Services
ADP www.adp.com
IT Infrastructure Centralization
Project lead: Greg Levine, VP, Engineering and Data Processing Group
Project description: ADP centralized its IT operations into two identical datacenters, consolidating data processing operations, centralizing fragmented line-of-business operations into a utility computing infrastructure, and reducing its overall carbon footprint by 24,000 tons per year.
[ Read the full ADP finalist profile | see Top 10 Finalists slideshow ]
Industry: Services
Aflac www.aflac.com
Real-Time Wireless Application Audit Service
Project lead: Richard Galbraith, Project Manager
Project description: Aflac extended real-time, wireless audit capabilities to sales associates, integrating Web services and the company's business processing system, TRACJ, as part of the insurer's ongoing SmartApp Next Generation initiative.
Industry: Insurance
Alaska Airlines www.alaskaair.com
Virtual Assistance System
Project lead: Cindy Mitchell, Principal Consultant, Strategy Management
Project description: Alaska Airlines developed Jenn, a customer- and employee-facing assistance system for providing real-time access to online information through natural language, based on technology from Next IT.
Industry: Travel
American Airlines www.aa.com
IVR Self-Service Project
Project lead: Alyson Jones, Project Manager
Project description: American Airlines unified its IVR (interactive voice response) system into a single platform, integrating software from Tellme with its customer database, flight operations, and reservations systems.
Industry: Travel
