Borderless Workplace Initiative
Project lead: Vidya S. Byanna, Executive Director of Global Infrastructure
Project description: Accenture standardized and consolidated desktop, server, collaboration, unified communications, data networking, VoIP, and videoconferencing technologies to create a "borderless" collaborative network for its global workforce of 180,000 employees in 40 countries.
[ Read the full Accenture finalist profile | see Top 10 Finalists slideshow ]
IT Infrastructure Centralization
Project lead: Greg Levine, VP, Engineering and Data Processing Group
Project description: ADP centralized its IT operations into two identical datacenters, consolidating data processing operations, centralizing fragmented line-of-business operations into a utility computing infrastructure, and reducing its overall carbon footprint by 24,000 tons per year.
[ Read the full ADP finalist profile | see Top 10 Finalists slideshow ]
Real-Time Wireless Application Audit Service
Project lead: Richard Galbraith, Project Manager
Project description: Aflac extended real-time, wireless audit capabilities to sales associates, integrating Web services and the company's business processing system, TRACJ, as part of the insurer's ongoing SmartApp Next Generation initiative.
Alaska Airlines www.alaskaair.com
Virtual Assistance System
Project lead: Cindy Mitchell, Principal Consultant, Strategy Management
Project description: Alaska Airlines developed Jenn, a customer- and employee-facing assistance system for providing real-time access to online information through natural language, based on technology from Next IT.
American Airlines www.aa.com
IVR Self-Service Project
Project lead: Alyson Jones, Project Manager
Project description: American Airlines unified its IVR (interactive voice response) system into a single platform, integrating software from Tellme with its customer database, flight operations, and reservations systems.