BoekhandelsGroep Nederland (BGN) www.bgn.nl
Item Level RFID Retail System
Project Lead: Jan Vink, CIO
Project Description: When BGN opened its new Selexyz bookstore on April 25, it dubbed it a "smart store," as it was the first in the chain to implement item-level RFID tagging. BGN used the following solutions: Progress Apama Event Stream Processing, which tracks each book from the warehouse, reconciles the shipping notice with the books received, and locates each book in the store. Customers can use Progress Easy Ask, a natural-language search engine available at the store's kiosks, to look up books. BGN used OpenEdge as the development platform for the Selexyz Atlas project, and it manages front- and back-office applications. The store's inventory is automatically updated, special orders are sent to a special location for pickup, and any discrepancies are flagged. An e-mail or SMS is automatically sent notifying customers the order has arrived.
Business Process Management for Supply Chain
Project Lead: Dave Adams, Business Integration Manager
Project Description: Before Hasbro adopted Lombardi Teamworks as its BPM solution -- known as the e-Connect project -- almost all of the processes for determining an order and its supplier were paper-based and manually intensive. Hasbro used SAP to manage all transactions, but it wasn't managing the RFQ process. Hasbro now receives orders electronically from its customers directly into the SAP system. Individual quotes are separated, and RFQs sent to the vendors who can supply the items. Each RFQ is sent to a vendor via e-mail and includes Internet links to a Hasbro Web form through which the vendor responds with a quote for fulfillment. All vendor quotes received are aggregated, sorted, and queued for selection based on price and delivery so that the optimal sourcing contract(s) can be identified. At any time, the business user can see the status of the quote on a single screen instead of mulling through hundreds of faxes.
Marks & Spencer www.marksandspencer.com
RFID Tagging Trial
Project Lead: James Stafford, RFID Manager
Project Description: Deployed BT's Auto-ID platform. This has been customized to suit M&S' needs and is integrated with its other IT systems. Auto-ID is used to help machines identify physical objects -- items passing through various stages of an extended supply chain -- and provide information about them through automatic data capture. The system has increased efficiency, reduced data-entry errors, and freed staff to perform more value-added functions.