"Waste Management has discovered that these gaps were already known to the product development team in Germany even before the SLA was signed. Instead of admitting what it knew at the time -- that the software lacked basic functionality to run Waste Management's business -- SAP undertook an elaborate fraud to perpetuate the original fraud and to recover additional money from Waste Management."
Members of SAP's implementation team blamed Waste Management for the functional gaps and submitted change orders requiring that Waste Management pay for fixing them, according to the complaint.
In addition, the complaint alleges, SAP originally promised that a pilot phase in New Mexico would be up and running by Dec. 15, 2006, "but it is not even close to being completed today."
Eventually, SAP conducted a "Solutions Review" and by summer 2007 determined the software was not an "enterprise solution" for Waste Management's needs, according to the complaint.
SAP said that if Waste Management wished to have the software implemented on a companywide basis, it would have to "start over" and agree to let SAP build a new version of the product with an updated version of its enterprise application platform, according to the complaint.
"SAP's 2007 proposal is precisely the kind of risky, expensive and time-consuming project that Waste Management rejected from other companies two years earlier," the complaint states. "Indeed, the development project that SAP proposed would drastically lengthen the implementation timetable from the original December 2007 end-date to an end-date sometime in 2010 without any assurance of success."
A Waste Management spokeswoman said the company would have no comment beyond the statement and complaint.