The cost and complexity of CRM has long stymied IT, but John Roberts, Clint Oram, and Jacob Taylor believed there was a better way. So in the spring of 2004, all three quit CRM software vendor E.piphany and -- after just three months of coding -- launched the Sugar open source project.
That turned out to be the start of a wild ride. Built on open source stalwarts PHP, MySQL, and the Apache Web server, SugarCRM now boasts more than 1,200 paying customers of its commercial Sugar versions and more than one million downloads of Sugar Open Source. Primarily focused on SMBs, the company has also moved upscale with a Sugar Enterprise version and such large customers as BDO Seidman, the world's fifth largest accounting firm, which has 2000 Sugar users.
According to CEO John Roberts, the Sugar name was meant to describe a product that delivered a "sweet experience" for users. When Sugar debuted on SourceForge.net in 2004, it attracted developers like ants to honey -- enough activity to shake loose a first round of $2 million from Draper Fisher Jurvetson. By the end of 2005, the founders had netted B and C rounds totaling $24.5 million, a watershed amount for an open source venture whose primary product was an enterprise application rather than infrastructure software.
Early on the company got a taste of the power of community in accelerating Sugar's evolution. In 2004, when the founders introduced Sugar at LinuxWorld, they decided to externalize the application's language streams for translation, recalls Chris Harrick, director of product marketing. "They did that on a Friday. I think the 'aha' moment for them was, when they came back on Monday, Sugar had been translated into five languages."
With SugarCRM's first developer conference debuting last week, the company continues to capitalize on community-based enhancements. And of course, the open source model also makes it possible to maintain a minimal marketing budget. "It allows us to get our software into the hands of users at a very low cost," says Harrick. "The community model reinforces itself. As communities grow, as more people learn about the software, more people are willing to pay for support and pay for the advanced functionality that we offer in our commercial version."
In addition to Enterprise, Professional, and Open Source editions, the company offers three methods of software delivery: installable, hosted, or preloaded on an appliance. With Sugar as a leading example, the notion of an open source enterprise application has rapidly evolved from farfetched idea to mainstream choice.
This whitepaper explains the terminology and concepts behind Data Replication technologies and establishes some sizing rules through worked examples. Learn the new paradigm in disaster tolerance—protect data anywhere.
Download now »
Server virtualization is a popular option for dealing with mounting datacenter costs. Another equally promising approach is the use of an Application Delivery Controller. Citrix NetScaler provides a low-cost way for organizations to reduce their server count and accrue cost savings from a reduction in space, cooling, power and personnel.
Download now »
The emergence of WLANs has created a new breed of security threats to enterprise networks.
Included in HP ProCurve WLAN solutions is security technology that alleviates threats from WLANs through:
* Monitoring wireless activity inside and out of the enterprise
* Classifying WLAN transmissions into harmful and harmless
* Preventing transmissions that pose a security threat to the enterprise network
* Locating participating devices for physical remediation
Effectively address data protection challenges, implementing solutions that help store and protect business–critical data while cutting costs and improving efficiency and reliability.
Download now »
Sign up to receive Applications Resource Alerts
2 Recommendations
