InfoWorld: When you started at Lotus in your current job, Lou Gerstner was still in charge. How are things working with the new CEO and where do you see Lotus technologies in the architecture stack of IBM?
Zollar: There has been a great deal of consistency in collaboration between Lou and Sam Palmisano, so there is really no difference at my level. IBM is our biggest customer still and I tend to have a lot of discussions with senior executives at IBM around how we're using Lotus technology. We have over 300,000 employees who use Notes. We have over 225,000 who use Sametime, and that number is growing every day. We do 4,800, I think it's up to 6,000 hours now a month of Net meetings [that save] $4 [million] to $6 million a month.
InfoWorld: How do Lotus technologies intersect with IBM Global Services?
Zollar: We view Global Services as a very significant and strategic partner. We have several capabilities that they deliver around a Lotus stream [of products] and we expect there will be more in the future. Global Services is the largest services company in the industry, and it will continue to hold that moniker as they evolve. It will be foolish for us not to find ways to work with them to serve our customers.
We're fortunate to have customers like GE and IBM, [with] 340,000 Sametime users; I'll tell you they have driven our requirements to make the product better. You look at guys like Groove, and some of our other competitors -- they are just no where near that -- and they don't get those good customer feedback loops. At the end of the day, if you don't have customers you're nothing.
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