Four-way CRM shootout
We fire up the top hosted CRM solutions from RightNow, NetSuite, Salesnet, and Salesforce.com and put them through their paces

CRM meets business intelligence
Once, all CRM systems had to do was offer a 360-degree view of the customer. Now they need to predict what a customer will want before the customer knows it

Is this the end of IT as we know it?
If you believe the hype, in a few years all enterprise software will be delivered as a service. At the least, you’ll have the luxury of outsourcing many commodity apps

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