But BAM’s big benefit comes when you consider its potential impact on service levels. More and more IT shops are running themselves as a business, with SLAs as the backbone. BAM for IT people provides business service views by correlating the infrastructure with the delivery of a business process. For example, it’s no longer enough to know after the fact that the credit card validation process took 10 seconds; rather, the system needs to monitor the operational time itself, not just downtime. BAM can make this happen: If IT service guarantees say transactions will be complete in 5 seconds, BAM notes when the time goes beyond 5 seconds and triggers a warning. Perhaps the warning also executes a command to another system, giving the process a boost to get the validation completed before the buyer disconnects. Look for companies such as Hewlett-Packard to put this type of BAM right into applications — such as OpenView, in HP’s case — so that the business side can make sure the IT side of the company is living up to its SLAs.
So, does BAM have potential as a better way to manage your business? I think you now know where I stand. What’s your opinion?
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