Despite hype, Microsoft lacks Web 2.0 savvy
Company has a long way to go to make its services strategy successful, analysts say

Update: Gates memo puts services at the heart of Microsoft
Microsoft chairman calls on his company to focus more sharply on Internet services

Blog: Full text of Gates/Ozzie memos

Ozzie memo shows Microsoft rolling with punches
Note reinforces company's strategic move toward Web 2.0

Blog: Microsoft sets out next-gen platform strategy

Update: Gates, Ozzie go 'Live' with Microsoft services
Windows Live and Office Live start with a Web portal for Web-based services for Windows and Office

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