Taking a page from ITIL's best practices
A 44-volume set of guidelines published by the British government 12 years ago may forever change the way IT is managed

Nationwide drinks the ITIL Kool-Aid
According to one of the U.S.’s largest insurance companies, when implementing ITIL, you should start slow, make everyone a stakeholder, and address cultural issues head on

HP buys two companies to bolster services
Interest grows in training IT professionals in best practices for delivery and support of IT services


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