The telco created a single, nationwide virtual call center to load balance customer calls to nine physical call centers across the country, threading common IVR, agent desktop, workforce management, and trouble ticket and repair systems into myriad existing regional back-end systems to the tune of $88 million in anticipated savings. FULL REPORT ...
Take control of your content- leverage Microsoft SharePoint
Microsoft Office SharePoint Server (MOSS) offers core content management designed for a broad user population. Attend this webcast to learn how to implement a strategy that allows for the coexistence of both MOSS and advanced ECM solution within the same IT environment. Sponsor: IBM
Zombie PCs Are Attacking Your LAN
A recent study showed that malware-infected zombie PCs are now a bigger threat to ISPs and Web infrastructure than DoS attacks. As this brand new IT Strategy Guide explains, an increased use of peer-to-peer techniques by the attackers has made it harder to fight back. Download now, compliments of Verio:
Brocade File Management Products for File Area Networking
The explosive growth of data storage and the associated proliferation of file servers and NAS appliances has resulted in acute management challenges for IT administrators and data access issues for both users and applications.
Best Practices for the Service Desk - According to a recent study only 53 percent of surveyed IT users are satisfied with their help desk support. Download this...
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