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SPECIAL REPORT

CRM anytime, anywhere  
 
 
Salesforce.com and its nimble competitors have redefined CRM. The InfoWorld Test Center reviews the top four hosted CRM solutions. Is it time to switch?

Four-way CRM shootout  
We fire up the top hosted CRM solutions from RightNow, NetSuite, Salesnet, and Salesforce.com and put them through their paces

CRM meets business intelligence  
Once, all CRM systems had to do was offer a 360-degree view of the customer. Now they need to predict what a customer will want before the customer knows it

Is this the end of IT as we know it?  
If you believe the hype, in a few years all enterprise software will be delivered as a service. At the least, you’ll have the luxury of outsourcing many commodity apps


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