BEA Systems this week is expanding its customer support program to provide indefinite support for major releases, the company said.
Improvements included in the newly introduced BEA Customer First support program include offering customers unlimited, 24/7 access to BEA support professionals either by phone or online. Customers also get unlimited access to updates and upgrades for as long as their business demands, BEA said.
"BEA is the only software vendor offering indefinite phone and Web-based support as long as the customer needs it," said Jim Rivas, BEA representative, in an email.
To assist with upgrades, BEA Customer First also provides bi-annual maintenance, update tools and migration assistance.
Posted by Paul Krill on July 11, 2006 01:34 PM
