SourceLabs on Wednesday announced SourceLabs Continuous Support System, which improves support for open source infrastructure software deployed with enterprise production applications.
Priced at $2,000 annually for each server that the offering is deployed on, the product is a combination of software and software as a service.
"The main intent of this is to make enterprise software support a lot better. [Support has] been a backwater," because of a lack of a competitive market, said Cornelius Willis, a co-founder of SourceLabs. "Open source changes that."
Featured is continuous diagnostic monitoring of production systems to prevent downtime, through provision of pre-emptive repair processes that discover and resolve issues before production systems are impacted. Ongoing notifications, alerts and analyses are provided.
Continuous Support System utilizes adaptive diagnostic probes that are configured for customer environments. Probes identify production issues and gather diagnostic information to reduce time to resolution. The probes can be configured so that when trouble occurs, the SourceLabs support team can extract key information for diagnosis and triage. The system will then perform statistical pattern matching to find root causes and resolutions, accessing a database of failure and issue signatures.
Also featured with Continuous Support System is SourceLabs Security and Vulnerability Notification services, providing daily information pertaining to potential production issues.
Currently, the technology is limited to working with the Sourcelabs SASH (Spring Framework, Axis, Struts, Hibernate) for Java Middleware stack. But it could expanded to other open source software in the future, SourceLabs representatives said.
Posted by Paul Krill on June 28, 2006 01:01 PM
