CustomerVision has launched its BizWiki product this week, saying the time has come to trade in the clogged e-mail in-box for real-time, easy collaboration in the enterprise.
"[People have become]totally bombarded with e-mails," said CustomerVision chief executive Cindy Rockwell.
Companies have also invested in complicated content management systems that are limited for collaboration, she said.
BizWiki fills the "huge functional gap" between the two, giving the enterise an easier way to collaborate, communicate in real-time and capture knowledge along the way, Rockwell said.
The company has been developing its product for two years, giving it time to customize its product to meet business requirements as the trend gathered momentum with technology enthusiasts, she said.
Tim Plimmer, senior VP of operations for Hearst Corporation's Communications Data Services, and a customer, said current content management systems had too many barriers. "CustomerVision BizWiki eliminates the trade off between functionality and ease of use with the necessary usabilitym manageability and extensibility requirements of today's enterprise."
A unique feature is Ask the Expert, which expands communications to one-to-many in seconds, routing questions to subject matter experts when not immediately available in the knowledge bank, CustomerVision says.
Rockwell said the software was already proving successful for cost savings at Fortune 500 financial institutions.
Monthy service range from $100 to $5000 a month and are immediately available.
Posted by Mike Barton on April 27, 2006 04:07 PM
