Desktop virtualization is quickly making a turnaround. While everyone has been talking about server virtualization taking over the datacenter, companies like VMware have still been creating desktop virtualization software to help both the business world and the home consumer. And with a multiplier of desktops to servers, this market is huge!
The Mac market is also growing, and Windows users who are switching over still want access to their Windows games and applications. Linux and Windows users want the flexibility of being able to cross over from one platform to another as well. VMware and others hope to capitalize on these needs.
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But when VMware launched its new Mac virtualization software, VMware Fusion 3.0, and its new desktop virtualization software, Workstation 7.0 at the same time, I bet they weren't expecting to see download and upgrade problems hit their servers.
Normally, a company would be thrilled to have high traffic hitting their Web site to download and upgrade to their latest software release. But when that happens and it causes a negative customer experience, nobody is happy.
Shortly after the launch of VMware's latest desktop virtualization platforms, the company experienced a high volume of folks trying to upgrade. But evidently, the company that helps keep your servers and datacenters up and running with amazing high availability and business continuity couldn't do the same for its own download or licensing servers.
The company posted the following alert on its support site explaining the problem to would-be upgraders: