July 12, 2007

Spam filter costs lawyers their day in court

Attempt to keep porn out of the workplace caused law firm to miss important notice

But despite the persistence of spammers, Balasubramani doesn't think that the CM/ECF system is really in any trouble. "I don't think the scourge of spam is going to hurt the viability of CM/ECF," he said. "I see this decision as a little bit of an aberration."

Kesner, who was a lawyer before taking over the CTO job at Fenwick & West, points out that missed appointments happen when parties are notified by postal mail as well.

He avoids whitelists because they must be manually maintained, and there is the possibility for human error. But Fenwick & West IT staff uses several mail filtering systems, each considered to have a low frequency of error, and they've also programmed their filters to allow more spam than other businesses because of concern over this issue.

His advice for legal IT staff? "You test like crazy," he said. "And then you pray and genuflect."

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