Earlier this week, DexRex launched ChatSync v2.2, which uses extensible APIs (application programming interfacea) to plug into users' devices, messaging clients or servers in order to archive social networking communications. The service is offered both through an onsite appliance or a cloud-based SaaS model. The software provides real-time capture of social networking communications by pushing content and its metadata from Web access portals.
ChatSync 2.2 also can monitor and capture for audit email, IM, SMS and social media communications, including LinkedIn, Twitter and Facebook, according to Lyman.
Lyman said the market for message capture is driven by regulatory data retention requirements, with legal discovery needs taking second place.
"We're capturing the whole category of alternative text-based communications and partnering up with the existing email service providers," Lyman said. "The e-discovery side really does dictate why they want these records, and the regulators are expecting to see them."
Dan Srebnick, associate commissioner of IT Security for the New York Department of Information Technology and Telecommunications, said the city is using FaceTime's software for malware, spyware and Web filtering rather than for controlling employees' attempts to use social networks. The agency is also monitoring that activity to ensure it is consistent with the city's communications, marketing and branding policies.
"Our issue with social media is less about how to restrict it, and more about how to enable it," Srebnick said.
The DoITT acts as the clearinghouse, or registry, for municipal agencies that have pages on social networking sites for posting public announcements and for interacting with residents. Agencies with those pages much declare them and give DOITT their user IDs and passwords to ensure those pages can continue to be maintained if the employee in charge leaves the agency.
"These sites are not about the person. They're an official communications mechanism of the City of New York," Srebnick said. The DoITT also developed a citywide social media policy that provides overall governance on how agencies should use social networks.
Srebnick said he recognizes that in the future, he will likely look into enabling Facetime's security features. He pointed to last week's Facebook glitch where a bug allowed users to view friend's chat sessions as a reason why.
"If we had that kind of control available to us and we knew there was a problem on a particular social media site that could compromise the city's ability to do business in a secure manner, we could take control over that or we could have the ability to audit that," he said. "The idea of having flexible control over a media site in terms of what features could be used and how they're used could be a very powerful thing from a security perspective."
Lucas Mearian covers storage, disaster recovery and business continuity, financial services infrastructure and health care IT for Computerworld. Follow Lucas on Twitter at Twitter @lucasmearian or subscribe to Lucas's RSS feed Mearian RSS. His email address is firstname.lastname@example.org.