September 26, 2007

Questions remain about eBay members' info theft

Tuesday's posting of eBay users' personal information raises larger questions of the scope of the theft, how it was carried out, and what else has been done with the data

It's unclear if eBay intends to reveal more details about the breach. Beyond the spokeswoman's comments on Tuesday, the only other eBay statement on the matter is an official blog post made a few hours after the incident.

By press time, eBay hadn't responded to several requests for comment on Wednesday.

Jonathan Garriss, executive director of the Professional eBay Sellers Alliance, agrees that eBay must inform users about the issue.

"eBay really needs to address this publicly at some point and say where the leak came from," said Garriss, also CEO of Gotham City Online, an apparel store on eBay that also has its own site. That way, buyers and sellers will feel that the issue was addressed and remedied.

It's clear that the data thief, in addition to profiting from the compromised information, also wanted very much to embarrass eBay by using the vendor's discussion forum for security issues as the vehicle for the data disclosure. "It was very brazen and very public," Rasch said.

On Tuesday, the eBay spokeswoman said that the credit card numbers disclosed didn't match with the ones eBay has on file for the affected members.

This brings up another question: Even if the numbers don't match the members, does eBay know if those numbers are nonetheless valid? Once data is posted on a public Web site, it must be assumed that others with malicious intentions copied it.

"The bottom line is that this data is in the hands of people who shouldn't have it," Rasch said.

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