Today, McAfee defined reasonable expenses as the cost to take a PC to a "local tech support specialist." Previously, a company spokesman had equated that to the fees charged by Best Buy's Geek Squad technical support and repair service. More details are to follow on the consumer reimbursement process, McAfee repeated today.
McAfee is not the first anti-virus vendor forced to compensate customers for a damaging signature update. In 2005, Trend Micro spent more than $8 million appeasing customers, most of them in Japan, for a similar fiasco. In 2007, Symantec gave free backup software and extended Norton anti-Virus licenses by 12 months to compensate Chinese users when a buggy updated knocked out their computers.
Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld . Follow Gregg on Twitter at @gkeizer , or subscribe to Gregg's RSS feed . His email address is email@example.com .
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