The company, which has faced a firestorm of criticism for letting the faulty update slip through testing, added that it would throw in other services, products and support packages on a case-by-base basis. "McAfee and McAfee channel partners will be offering a customer commitment package that may contain a combination or selection of services, support and products tailored to each customer situation," the company said on a page dedicated to businesses .
McAfee told its corporate customers it would contact them with details of the compensation program, and urged them to get on the list by connecting with technical support if they had been affected.
Customers are certain to key on the part of today's statement that spells out the free year's subscription to McAfee's security review services. "All affected customers will be offered a free one-year subscription to our automated security health check platform which provides an assessment of the security of an organization or enterprise based on McAfee's best practices," the company said.
McAfee did not specify the services it would offer businesses, but the company sells at least two: McAfee Vulnerability Assessment SaaS for medium- and large-sized companies, and McAfee anti--Virus Health Check Assessment for small businesses.
Today's compensation program announcement was the second since a McAfee anti-virus signature update wrongly identified a critical Windows system file as a low-threat virus last Wednesday. Most of the PCs crippled by the flawed update were in corporations, where hundreds, in some cases thousands of machines running Windows XP Service Pack 3 (SP3) crashed and rebooted repeatedly, and lost all network access.
Earlier, McAfee had promised to reimburse its consumer customers for "reasonable expenses" they incurred repairing their PCs, and said it would extend the security subscriptions of affected consumers by two years.