"I'm not really interested in how hard your day was. Lots of folks had a rough day yesterday," said someone using the moniker "JustanIT Guy" in a comment Thursday. "What we should be hearing is how an update that smashed any PC running XP Service Pack 3 made it out the door."
Several comments asked why McAfee CEO David DeWalt had not issued an apology. DeWalt, who also occasionally posts to the McAfee blog, last did so on April 15, when he wrote about hosting the company's Public Sector Summit on security and current cyber threats.
"It is extremely telling that the CEO, David DeWalt, has not issued a statement about this matter on the McAfee web site," said a user identified only as Mark who commented on McPherson's blog.
Early Thursday, McAfee made available a semi-automated tool, dubbed "SuperDAT Remediation Tool," that restores a crippled computer. SuperDAT can be downloaded using a link on this support document.
Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer, or subscribe to Gregg's RSS feed. His email address is email@example.com.
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